Entries by emite

AppFoundry Webinar

During this webinar, you’ll learn how getting the right data — in real time — improves your position in the market.

Emite Extends Worldwide Licensing Agreement with Telstra

emite dashboard solution available through Telstra sales channels Sydney— November 2020 — emite, a Prophecy International (ASX:PRO) subsidiary, has extended the company’s worldwide licensing deal with Telstra, which means continued access to emite’s leading contact centre analytics and reporting tools for Telstra Corporation Limited (TLS) and Genesys™ customers. The extension of the long-standing partnership between […]

5 Ways to Solve the #1 Challenge for Contact Center Managers – Reporting

Recently, Genesys asked a large group of their customers to share the biggest challenges they face in running their contact centers today. More than 55% responded that reporting and analytics are the most significant challenges being faced by contact center managers. Why is that so important and why is it that reporting and analytics are […]