eMite is a global leader in cloud contact center analytics.
Identifying the cause of a poor customer experience is difficult, especially as the world becomes increasingly more remote, customer expectations increase, and as more data is scattered across multiple systems and technology platforms. Without understanding the root of the problem within the contact center experience, companies spend time, money, and energy fixing the wrong things or addressing problems that aren’t there – wasting millions of dollars and countless hours of employee time.
Our vision at eMite is to provide solutions that support the growth of the contact center industry and to enable our customers to create world-class contact center experiences by effectively monitoring and managing their people, processes, and systems regardless of the complexity of their data or number of data sources.
eMite is an expert in contact center analytics, data visualizations, and data correlation. We understand that providing the right data to the right people can inform business-critical decisions, which is why we are constantly working to innovate and develop our product to meet the needs of the ever-evolving global contact center industry. Our dashboards are currently used by over 200 organizations around the world to drive improved customer experience from their Genesys, Avaya, and Amazon contact centers.
A subsidiary of the Australian-traded software development company Prophecy International (ASX:PRO) since 2015, eMite has operations in Australia, the United States, Europe and the Philippines.