Reliability, Visibility, and Compliance for Modern Utilities
Make smarter decisions around energy usage, asset performance, and customer satisfaction.
Enable resilient, compliant, and customer-focused operations through unified insight across your utility infrastructure.
Easily create reports and analyze your contact center’s data across Chat, Voice, Email, and Callback.
Agent performance insights from emite will help improve operational efficiency by ensuring that the right number of agents are staffed at the right time.
emite integrates with over 80 different technology platforms, enabling your company to pull in data from multiple sources into one single report.
In addition to valuable operational analytics and agent performance data, sentiment analysis will allow your team to analyze customer experience on an entirely new level to improve agent-customer interactions.
Dedicated to supporting the growth of the contact center industry and providing access to best-of-breed technology. Experience our complete cloud contact center solution at an updated and competitive price.
Agent attrition can be costly and can also lead to poor customer experiences due to agent turnover. emite gives your team access to real-time and historical agent performance data and sentiment analysis to help with agent retention and training.
UTILITIES USE CASE
By using emite’s reliable customer experience and agent performance data, the WFM team for this utility provider is now able to gain real-time and historical insights that help to track key metrics over time and against specific targets.
emite gives contact center managers full control over their data visualizations with powerful real-time dashboards and wallboards that are fully customizable. emite comes out-of-the box with standard KPIs but also allows users to completely customize their KPIs based on their unique data and needs.
Across the globe, the utilities industry is a notoriously high-volume sector. Customers expect quality customer service across mobile apps, video, voice, SMS, and web chat.
emite will help your team analyze performance across all of these channels to continuously improve the experience for the customer and keep your contact center operating efficiently.
In the utilities industry, time is critical when it comes to resolving a call from a customer. Your team needs to focus on an efficient call center and agent training –, not trying to create complex reports. emite pulls in data from multiple sources, eliminating the need to log on to multiple tools like Salesforce, Zendesk, Google Sheets, Excel, or CSVs when creating a holistic performance report.
This immediate access to actionable data provides the type of real-time insights that allow contact center managers to make informed decisions faster.
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