Real-Time Omnichannel Analytics for your Genesys Contact Center
LEVEL UP YOUR GENESYS CONTACT CENTER REPORTING
We have a data visualization solution that gives customers full control over their data visualizations with powerful dashboards and wallboards that are fully customizable. We also have standard KPIs for deeper insights but also custom KPIs that customer can create based on their data and needs.
During our peak season, we were able to reduce our costs by $200,000 through increased efficiency because of eMite. Not only is eMite convenient, it also helps with cost savings.
CORRELATING OTHER DATA SOURCES WITH GENESYS DATA
We are able to connect to multiple data sources, like Salesforce and Zendesk and visualize that data along with your Amazon Connect data in a single pane of glass.
We not only have out of the box reports that show both real-time and historical data in a single view, but we include omnichannel data, like chat and sentiment, which many solutions haven’t fully integrated.
We use eMite for occupancy reporting, shrinkage reporting, dashboards, agent presence stats, switch presence stats, line of business reporting by site that helps us develop cost per call metrics.”
Get Enterprise Contact Center Analytics
for Genesys Cloud
Embedded in your Genesys Cloud instance, eMite enhances your insight into your customer relationships. We help you connect your CRM, Service Desk and business data together with one simple platform, empowering you to turn real-time and historical information into better customer experiences.
for Genesys PureConnect
The Genesys PureConnect platform is the only true, all-in-one omnichannel contact center and communications solution recognized as a leader in both cloud and on-premises markets. Customers get the richest set of capabilities—built from the ground up—to be certain they are operating with maximum reliability, flexibility and control.
eMite Data Adapters
Wouldn’t it be nice to tie all the data your business generates together into one analytics tool? With our solution, you can. Get revenue numbers up on the same wallboards as your call center statistics and cross correlate with data from other applications to get real insight into your data.
Want to merge your PureConnect data with your new Genesys Cloud data? eMite can handle that for you. Offering two data visualization modes (PureConnect + Genesys Cloud) eases migration pains and makes it easier for contact center managers looking to move from PureConnect to Genesys Cloud.
Make it easy to migrate as an Avaya Aura CMS customer to Genesys Cloud by getting your historical analytics from your Avaya Platform with the same dashboard look and feel you already know. You can then merge Avaya data with your new Genesys Cloud data into your new eMite instance.
Want better insight into your contact center but are short on budget? You’ll want to check out eMite Lite. Enterprise Contact Center Analytics Lite brings the power of eMite at a lower cost. While not our full Analytics solution, ECC Analytics Lite gives you the operational intelligence your business needs right out-of-the-box for less than $10 USD per agent per month.