emite for Genesys is a data orchestration and visualization platform that connects directly to Genesys Cloud, Genesys PureConnect and Genesys PureEngage APIs and event streams. It collects interaction, queue, agent and workforce management data; standardizes it against a single trusted data model; applies business logic to calculate service level, occupancy, adherence and other KPIs; and delivers the results as real-time dashboards, wallboards and scheduled reports.
From there, ProDataIQ adds business context and AI-driven insight, and AskEmite lets operations teams query and act on it in plain language.
A single technical flow from Genesys source systems through integration, transformation, KPI processing and dashboard delivery.
Outcome: Genesys operational data is transformed by emite into consistent dashboards, reports and trusted KPIs for day-to-day decision-making — across every team, queue and site.
emite unifies your Genesys operational data. ProDataIQ, Prophecy’s AI and decision intelligence engine, adds the business context that turns that data into insight. AskEmite puts it in the hands of your team.
Data tells you what happened. Context tells you what it means — and what to do next.
How different teams use emite to work with Genesys data every day.
Operations Manager
Service level drops in the Billing queue. Instead of exporting reports and cross-referencing schedules by hand, the manager asks AskEmite what changed — and gets the root cause and a staffing fix in the same conversation.
Workforce Management Leader
Historical Genesys volume and handle-time trends flow into emite alongside current adherence data, so under- or over-resourcing shows up before it hits service level — not after.
IT / Contact Center Director
Mid-migration from PureConnect to Genesys Cloud, Connect2Cloud keeps both environments reporting in parallel, so leadership has continuous, comparable visibility instead of a reporting gap
CX / Operations Leader
A board-ready view blends Genesys performance data with Salesforce and Zendesk data in one trusted report, instead of stitching together exports from three separate systems.
Whichever Genesys environment you run — or are migrating between — emite gives you one consistent reporting layer.
Embedded in your Genesys Cloud instance, emite connects your CRM, service desk and business data together in one platform — turning real-time and historical information into better customer experiences.
A true, all-in-one omnichannel reporting layer for PureEngage and PureConnect environments, built for maximum reliability, flexibility and control across cloud and on-premises deployments.
Migrating from PureConnect to Genesys Cloud? emite runs both data visualization modes in parallel, easing migration pain and keeping contact center managers reporting without a gap.
Migrating from Avaya Aura CMS? PureBridge carries your historical analytics into the same familiar dashboard look and feel, then merges it with new Genesys Cloud data — while emite Data Adapters tie in revenue and other business metrics alongside your contact center statistics.
Which Genesys platforms does emite support?
emite supports Genesys Cloud, Genesys PureEngage and Genesys PureConnect, and includes migration tooling — Connect2Cloud and PureBridge — for teams moving between platforms or from Avaya Aura CMS.
How does emite get data out of Genesys?
emite Advanced iPaaS connects to Genesys Cloud CX APIs and event streams to collect interaction, queue, agent and workforce management data through API collection, scheduled extraction and event ingestion, with data validation and secure transfer at every step.
Can emite combine Genesys data with other business systems?
Yes. emite connects to sources like Salesforce and Zendesk alongside Genesys, standardizing everything into one trusted data model so it can be visualized and reported on together.
What is AskEmite and how does it work with Genesys data?
AskEmite is emite’s AI intelligence agent. Once Genesys data is flowing through emite’s trusted reporting layer, operations teams can ask AskEmite plain-language questions about service performance, staffing trends or queue issues instead of building a custom report.
Does emite show real-time and historical Genesys data together?
Yes. emite’s out-of-the-box dashboards combine real-time and historical Genesys data in a single view, including omnichannel signals like chat and sentiment.
What role does ProDataIQ play with Genesys data?
Once emite has unified your Genesys data, ProDataIQ — Prophecy’s AI and decision intelligence engine — adds business context, root-cause analysis and forecasting on top of it, so AskEmite can surface not just what happened, but why, and what to do next.
