Powered by ProDataIQ · Part of the emite Platform
AskEmite is an AI intelligence agent embedded directly in the emite platform. Ask questions about your customer experience, operational performance, and KPIs in plain English — and get clear, decision-ready answers in seconds.
From question to insight
Lines of code required
Data sources, unified by emite
Source of truth for every answer
What is AskEmite
emite gives your organisation a single, trusted source of truth — unified data, intelligent KPIs, and powerful visualizations. AskEmite goes one step further.
Rather than navigating dashboards or building reports, you simply ask. AskEmite understands your question, reasons across your emite data environment, and delivers a clear, explainable answer with recommended actions — no SQL, no data science team, no waiting.
It’s the same trusted emite data you already rely on, now accessible through a conversation.
Capabilities
Ask questions the way you think them. AskEmite translates plain English into precise queries across your entire emite data environment — no technical expertise, no predefined report formats, no waiting on analytics teams.
AskEmite reasons across all the data sources emite has unified — CRM, contact centre, ERP, CX platforms, and more. Get answers that reflect your whole business picture, not just one system’s slice of it.
Go beyond viewing KPIs — interrogate them. Ask why a metric moved, what’s driving a trend, or how performance compares across teams, regions, or time periods. AskEmite surfaces the ‘why’ behind the numbers.
AskEmite monitors for deviations from expected patterns in your data, flagging issues before they become problems. Surface risks early and get context-rich explanations alongside every alert.
Every answer comes with transparent reasoning. AskEmite shows its work — so your team understands not just what the data says, but why, and can trust the outputs enough to act on them.
AskEmite doesn’t just describe what’s happening — it recommends what to do next. From operational adjustments to escalation suggestions, it supports faster, more confident decision-making across every level of your business.
How It Works
AskEmite is built on the governed, high-integrity data foundation that emite Advanced iPaaS and emite Advanced Analytics already provide. Your 300+ connected sources, computed KPIs, and unified metrics form the intelligence layer AskEmite reasons across.
The ProDataIQ platform — Prophecy’s AI and decision intelligence engine — sits across the emite data layer. It enables federated querying, pattern analysis, and AI reasoning without centralising or replicating your data.
Business leaders, operations managers, CX teams, and analysts ask questions in plain English. AskEmite interprets the intent, queries the right data, and delivers a clear, contextualised answer — in seconds.
AskEmite delivers explainable answers with clear recommended next steps. Your team stays in control — AskEmite gives you the intelligence to move faster, with greater confidence, and with full auditability.
Use Cases
Stop waiting on reports. Ask AskEmite why CSAT dropped, where handle times are blowing out, or which agents need support — and get a clear, data-backed answer with a recommended action, right now.
AskEmite pulls together performance data across your systems and gives you a live view of what’s working and what isn’t. Ask about SLA compliance, queue performance, or staffing efficiency — in plain English, in seconds.
No dashboards to navigate, no analysts to brief. Ask AskEmite how the business is performing, where the biggest risks are, and what’s changed since last quarter. High-level insight with the depth to back it up.
AskEmite handles the routine data queries so your BI team can focus on analysis, strategy, and insight. Every output is explainable and traceable — so you can trust what you share with stakeholders.
Trust & Governance
emite is built on good data culture — and AskEmite is built the same way. Every output is grounded in trusted data, governed by clear logic, and explainable to anyone who asks.
AskEmite reasons across the same governed, unified data that powers your emite dashboards and KPIs. Good data in, good answers out.
Federated architecture means your data is queried in place. Nothing is replicated or moved across sovereignty boundaries.
Every AskEmite answer comes with clear reasoning. Your team can see how the conclusion was reached — supporting governance, compliance, and internal confidence.
AskEmite recommends and explains. Your people decide and act. AI augments judgment — it doesn’t replace it.
Designed to maintain compliance with regional data residency requirements, working within your existing cloud and governance architecture.
No rip-and-replace. AskEmite activates your existing emite investment. Start with one use case, validate the value, and expand at your own pace.
What emite customers say
emite gave us real-time insights, allowing us to fix any problems before they escalated.
We’ve been able to take action a lot more quickly because we spend more time drawing insight from the data rather than just pulling it.
It’s been a lifesaver for data pulls and supporting our reports. We’ve taken our analytics up another level entirely.
AskEmite is the first AI intelligence agent powered by the ProDataIQ
Experience AI-Powered Operational Intelligence
AskEmite is embedded into the emite platform, transforming your operational data into clear answers, insights, and recommendations.
Instead of relying on dashboards alone, your teams can simply ask questions and receive AI-driven explanations of what’s happening across your operations — and what to do next.
Discover how AskEmite within the emite platform can help your organisation move from dashboards to decision intelligence.
