How eMite Supports the Healthcare Industry
eMite delivers valuable insights assisting healthcare organizations improve customer experience (CX) and workforce management
When we had to make the change to a remote agent workforce in the middle of the pandemic, we were completely overwhelmed. eMite’s team helped us get up and running with complete contact center reporting in no-time, which helped me and my team focus on agent training and staffing right away.
Before eMite, in operations, they were doing all the occupancy codes manually. We replicated the dashboard and now they’ve taken it up another level with trending and charts, spreadsheets and formulas. It’s been a lifesaver for data polls and supporting our reports.
By unifying all communication channels, interactions and work items through automated routing, the right cloud platform lets you design, monitor and tune the entire customer journey.
The first step in providing a great service for customers is knowing what is working and what isn’t. Our previous on-premise system provided inconsistent and inaccurate data. eMite provided visibility, giving the team assurance that our new contact center with Amazon Connect was actually working. eMite gave real-time insights, allowing us to fix any problems before they escalated.