How eMite Supports the Retail Industry
eMite delivers valuable insights assisting large retail brands improve customer experience (CX) and workforce management
By unifying all communication channels, interactions and work items through automated routing, the right cloud platform lets you design, monitor and tune the entire customer journey.
Our previous on-premises system provided inconsistent and inaccurate data. eMite gave real-time insights, allowing us to fix any problems before they escalated.
When we had to make the change to a remote agent workforce in the middle of the pandemic, we were completely overwhelmed. eMite’s team helped us get up and running with complete contact center reporting in no-time, which helped me and my team focus on agent training and staffing right away.
Ready to Talk about eMite for Your Retail Organization?
Get in touch with your regional eMite office