By unifying all communication channels, interactions and work items through automated routing, the right cloud platform lets you design, monitor and tune the entire customer journey.
Our previous on-premises system provided inconsistent and inaccurate data. eMite gave real-time insights, allowing us to fix any problems before they escalated.
When we had to make the change to a remote agent workforce in the middle of the pandemic, we were completely overwhelmed. eMite’s team helped us get up and running with complete contact center reporting in no-time, which helped me and my team focus on agent training and staffing right away.
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