How eMite Supports the Telecommunications Industry
eMite turns contact center data into actionable insights, helping telecommunications organizations improve customer experience (CX) and workforce management.
eMite unifies all of our communication channels, interactions and work items through automated routing. eMite enables our team design, monitor, and fine-tune the entire customer journey.
eMite’ solution integrates seamlessly into the user experience. Due to their flexible licensing mechanism, their solution can be utilized within all sizes of customer environments.
Before eMite, we were spending hours logging onto multiple reporting platforms and even more time trying to create reports to show our Board exactly how our contact center was performing. eMite’s dashboards are simple to use and have transformed the way we analyze our agent performance and improve the customer experience.
Ready to Talk about eMite for Your Telecommunications Company?
Get in touch with your regional eMite office