This case represents a multinational pharmaceutical & biotechnology corporation that needed to help patients and providers across the world during the most historic time in modern healthcare. To keep up with unprecedented traffic across all channels and many geographies worldwide, the organization was rapidly seeking an addition to their existing technology infrastructure that would help them not only respond as effectively as possible to patients and providers in need, but a solution that would help them more effectively measure and analyze the entire patient/customer experience (CX) to improve operational efficiency long-term.

Learn how eMite detected meaningful business trends in the contact center that have enabled this organization to create seamless call flows, faster and more effective service for patients and providers, as well as the ability to see operational performance in real-time on a global scale – ensuring that no matter where a patient is, they will receive the highest level of customer service and expertise possible. >>