Powerful Contact Center Analytics for:

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eMite brings your real-time and historical data to life

eMite is a leading global contact center analytics solution that combines advanced analytics, data correlation, KPI management and threshold alerting into a single solution. eMite provides actionable insights from both real-time and historical data to help improve contact centre efficiency, performance, and customer experience (CX).

Real-Time & Historical Data

Make Informed Decisions Faster

Manage your contact center using real-time data and insights so you can make informed decisions faster. eMite gives simple and clear data visualizations allowing you to leverage smaller teams, manage queues more effectively and increase your Net Promoter Score.

Custom Dashboards & Wallboards

Focus on the KPIs that Matter Most to Your Business

Get insights into your contact center right away rather than waiting for weeks or even months for custom development. Need them customized? We’ve got you! Focus on KPIs that matter to your business.

Cross-Correlate Across Multiple Data Sources

All Your Data In One Place

Perform advanced KPI comparisons with ease while getting both real-time and historical data views on the same dashboards! Optimize your team’s time and effort while simultaneously improving your customers’ experience.

Custom KPI Tools

Analytics Customized for Your Business

Easily customize KPI’s to match your definitions and perform calculations with just a few clicks.

Before eMite, in operations, they were doing all the occupancy codes manually. We replicated the dashboard and now they’ve taken it up another level with trending and charts, spreadsheets and formulas. It’s been a lifesaver for data polls and supporting our reports.

Director, Workforce ManagementAmerican Pharmaceutical Company

“eMite gave real-time insights, allowing us to fix any problems before they escalated.”

IT Infrastructure ManagerHome Repair Company

Real-time value & insight, eMite has enabled us to take action a lot more quickly because we’re able to spend more time drawing insight from the data rather than just pulling data and sending it.

Manager, Reporting & AnalyticsGlobal Eye Care Provider

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