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Emite brings your real-time and historical data to life
Emite is a leading global contact center analytics solution that combines advanced analytics, data correlation, KPI management and threshold alerting into a single solution. Emite provides actionable insights from both real-time and historical data to help improve contact center efficiency, performance, and customer experience (CX).
Real-Time & Historical Data
Make Informed Decisions Faster
Manage your contact center using real-time data and insights so you can make informed decisions faster. Emite gives simple and clear data visualizations allowing you to leverage smaller teams, manage queues more effectively and increase your Net Promoter Score (NPS).
Custom Dashboards & Wallboards
Focus on the KPIs that Matter Most to Your Business
Get insights into your contact center right away rather than waiting for weeks or even months for custom development. Need them customized? We’ve got you! Focus on KPIs that matter to your business.
Cross-Correlate Across Multiple Data Sources
All Your Data In One Place
Perform advanced KPI comparisons with ease while getting both real-time and historical data views on the same dashboards! Optimize your team’s time and effort while simultaneously improving your customers’ experience.
Custom KPI Tools
Analytics Customized for Your Business
Easily customize KPI’s to match your definitions and perform calculations with just a few clicks.
Contact Us Today!
Can’t wait to hear from you
