Contact Center Analytics

Powerful data visualizations and purpose built data connectors make eMite the definitive solution in contact center analytics

Contact Center Analytics

Powerful data visualizations and purpose built data connectors make eMite the definitive solution in contact center analytics

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eMite provides actionable insight in real-time.

eMite is the Operational Intelligence Platform that combines advanced analytics, data correlation, KPI management and threshold alerting into a single, out-of-the-box browser-based solution which provides actionable insights from both real-time and historical data.

Real-Time & Historical Data.

Manage your contact center using real-time data and insights so you can make informed decisions faster. eMite gives simple and clear data visualizations allowing you to leverage smaller teams, manage queues more effectively and increase your Net Promoter Score.

We use eMite for occupancy reporting, shrinkage reporting, dashboards, agent presence stats, switch presence stats, line of business reporting by site that helps us develop cost per call metrics.

Real-Time & Historical Data.

We use eMite for occupancy reporting, shrinkage reporting, dashboards, agent presence stats, switch presence stats, line of business reporting by site that helps us develop cost per call metrics.

Real-time value & insight, eMite has enabled us to take action a lot more quickly because we’re able to spend more time drawing insight from the data rather than just pulling data and sending it.

Out-of-the-Box Dashboards & Wallboards

Get insights into your contact center right away rather than waiting for weeks or even months for custom development. Need them customized? We’ve got you! Focus on KPIs that matter to your business.

Out-of-the-Box Dashboards & Wallboards

Get insights into your contact center right away rather than waiting for weeks or even months for custom development. Need them customized? We got you! Focus on KPIs that matter to your business.

Real-time value & insight, eMite has enabled us to take action a lot more quickly because we’re able to spend more time drawing insight from the data rather than just pulling data and sending it

Correlate Across Multiple Data Sources

Perform advanced KPI comparisons with ease while getting both real-time and historical data views on the same dashboards! Optimize your team’s time and effort while simultaneously improving your customers’ experience.

Before eMite, in operations, they were doing all the occupancy codes manually. We replicated the dashboard and now they’ve taken it up another level with trending and charts, spreadsheets and formulas. It’s been a lifesaver for data polls and supporting our reports.