eMite Careers

Explore available positions across the globe

Prophecy International is an Australian-based multinational that develops software used by large and complex organizations worldwide. We design and develop software and bring it to the world through our global business partner channel in each of our territories – America, Europe, Middle East, Africa, and Asia/Pacific.

Our software solutions include eMite and Snare.

  • eMite is a cloud-based data analytics and Business Intelligence platform which provides contact centre analytics, data visualization, and data correlation solutions to over 200 customers worldwide
  • The Snare suite of security and compliance products range from small footprint, highly effective device and network logging and log-management tools through to advanced IT infrastructure threat protection solutions

We are looking for a dedicated, ambitious, and self-driven Technical Account Manager to join our growing North American team.

As a Technical Account Manager, you will work closely with our customers, build relationships with them, and help them achieve their technical goals and overcome technical challenges.

To be successful in this role, you should have excellent technical skills and knowledge, as well as sales ability and interpersonal skills. Ultimately, a good technical account manager is tech-savvy, analytical, and well organized.

What you will do:

· Assist customers’ technical requests and manage any technical escalations
· Build strong customer relationships, especially with key customer stakeholders and sponsors
· Manage customer expectations and ensure customer satisfaction
· Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
· Keep track of key account metrics
· Communicate the progress to both internal and external stakeholders
· Take initiatives in identifying growth opportunities within accounts
· Offer a solid expertise and understanding around the eMite solution

You might be a good fit if:

· You have 3+ years’ experience as a Technical Account Management or other relevant experience.
·You have sales and support experience with enterprise BI and data analytics software solutions.
· You have excellent interpersonal and relationship building skills and a demonstrable ability to work with enterprise organizations.
· You have excellent written and oral communication skills.
· You have solid organizational skills, including strong multitasking and time-management skills.
· You have good critical thinking and problem-solving skills.
· Like a fast-paced environment.

Bonus points if you have:

· Familiarity with Call Centre and data analytics software (e.g., Genesys, Amazon Connect, Avaya, eMite, Tableau, PowerBI, etc)
· Hands-on experience with Microsoft SQL Server, SQL Scripting, Programing, Data warehousing, IT networking and infrastructure
· Exposure to Cloud Computing platforms and technologies, i.e., Amazon Web Services, Oracle Cloud
· Security knowledge as it relates to enterprise application deployment and regulatory requirements (PCI, GDPR, etc…)
· Application / Web Development experience

The successful applicant will be a clear, logical thinker with proven experience and a natural ability to communicate and develop relationships with colleagues and, of course, our customers.

This is an outstanding opportunity to work for a leading global software provider, supporting quality solutions for our North American customers.

Employment Type
Full time

Location
Working from home office or agreed office location with senior management

Salary Range
Commensurate with experience

Travel
Some occasional travel

Send your CV and cover letter to careers@prophecyinternational.com.

Post-Sales Solutions Consultant North America

Prophecy International is an Australian-based multinational that develops software used by large and complex organizations worldwide. We design and develop software and bring it to the world through our global business partner channel in each of our territories – America, Europe, Middle East, Africa and Asia/Pacific. Our software solutions include eMite and Snare.

  • eMite is a cloud-based data analytics platform which provides contact center analytics, data visualization, and data correlation solutions to over 200 customers worldwide
  • The Snare suite of security and compliance products range from small footprint, highly effective device and network logging and log-management tools through to advanced IT infrastructure threat protection solutions

We are looking for a US-based Post-sales Solutions Consultant to join our North American Customer Operations team.  

Your primary objective is to be the technical lead throughout post-sales eMite engagements in North America, capturing customer requirements and architecting analytics solutions to solve their business problems.

To be successful in this role, you must have excellent time management and communication skills, as you will collaborate with customers and internal teams to deliver results within tight deadlines.

What you will do: 

  • Develop and architect multifaceted analytics solutions through eMite’s consultative process
  • Lead requirements gathering workshops, specifically around reporting and analytics
  • Capture customer requirements and draft Statements of Work (SOWs)
  • Consult on Business Intelligence, Data Analytics and Customer Experience best practices
  • Continually develop your knowledge around technical advancements within these industries
  • Offer a solid expertise and understanding around the eMite solution

You might be a good fit if: 

  • You have 3+ years’ experience as a Post-Sales Solutions Consultant, or in a similar role (Implementation Engineer, Technical Consultant, etc)
  • You have experience delivering enterprise software solutions
  • You have excellent interpersonal skill and a demonstrable ability to work with enterprise organisations and build client relationships
  • You have excellent written and oral communication skills
  • You are able to prepare and interpret business requirements and translate them into technical deliverables
  • You have solid organizational skills, including strong multitasking and time-management skills

Bonus points if you have: 

  • Familiarity with Call Centre and data analytics software (e.g. Genesys, Amazon Connect, Avaya, eMite, Tableau, PowerBI, etc)
  • Hands-on experience with Microsoft SQL Server, SQL Scripting, Programing, Data warehousing, IT networking and infrastructure
  • Exposure to Cloud Computing platforms and technologies, i.e. Amazon Web Services, Oracle Cloud
  • Security knowledge as it relates to enterprise application deployment and regulatory requirements (PCI, GDPR, etc…)
  • Application / Web Development experience

The successful applicant will be a clear, logical thinker with proven experience and a natural ability to communicate and develop relationships with colleagues and, of course, our customers.

This is an outstanding opportunity to work for a leading global software provider, delivering quality solutions to our North American customers.

Employment Type
Full time

Location
Working from home office or agreed office location with senior management

Salary
Commensurate with experience

Travel
Some occasional travel

Send your CV and cover letter to careers@prophecyinternational.com.

Prophecy International is an Australian-based multinational that develops software used by large and complex organizations worldwide. We design and develop software and bring it to the world through our global business partner channel in each of our territories – America, Europe, Middle East, Africa and Asia/Pacific. Our software solutions include eMite and Snare.

  • eMite is a cloud-based data analytics platform which provides contact center analytics, data visualization, and data correlation solutions to over 200 customers worldwide
  • The Snare suite of security and compliance products range from small footprint, highly effective device and network logging and log-management tools through to advanced IT infrastructure threat protection solutions

We are looking for a Technical Support Consultant to join our growing North American team.

This is a hands-on technical role, where you will work closely with our Level 2 & 3 senior teams to deliver support and consulting services for our customers in North America.

To be successful in this role, you should have excellent technical knowledge and problem-solving skills. Ultimately, we are looking for someone who is unrelentingly passionate about customer service and support.

What you will do:

· Assist with customers’ technical support requests

· Manage customer expectations and ensure customer satisfaction

· Communicate the status of cases to both internal and external stakeholders

· Provide comprehensive and thorough case documentation

· Operate within established SLAs and operational guidelines

· Work with clients and their respective Account Managers to endorse the sale of Professional Services

· Offer a solid expertise and understanding around the eMite and Snare solution sets

You might be a good fit if:

· You have 3+ years’ experience as a Technical Support Consultant or other relevant experience.

· You have technical support experience with enterprise software solutions

· You have excellent interpersonal skills and a demonstrable ability to work with enterprise organisations and build client relationships

· You have excellent written and oral communication skills

· You have solid organizational skills, including strong multitasking and time-management skills

· You have good critical thinking and problem-solving skills.

Bonus points if you have:

· Familiarity with Call Centre and data analytics software (e.g. Genesys, Amazon Connect, Avaya, eMite, Tableau, PowerBI, etc)

· Hands-on experience with Microsoft SQL Server, SQL Scripting, Data warehousing

· Security knowledge as it relates to enterprise application deployment and regulatory requirements (PCI, GDPR, etc…)

· Application / Web Development experience

· Networking experience (firewalls, protocols, TLS, HTTPS, certificates/PKI)

· Experience with Shell scripting, kernel, process management, debugging and log files

· Experience with AWS/Oracle IaaS and ElasticSearch experience

· Experience with Windows, Ubuntu and Red Hat Enterprise Linux OS’s, commands and diagnostic tools

· Experience with modern web technologies (i.e. JSON, XML, HTML5, REST API’s)

The successful applicant will be a clear, logical thinker with proven experience and a natural ability to communicate and develop relationships with colleagues and, of course, our customers.

This is an outstanding opportunity to work for a leading global software provider, supporting quality solutions for our North American customers.

Employment Type

Full time

Location

Working from home office or agreed office location with senior management

Salary

Commensurate with experience

Travel

Some occasional travel

Send your CV and cover letter to careers@prophecyinternational.com.

Project Marketing Specialist

At Prophecy International, we’re proud to offer innovative products that meet the needs and wants of our global customers. To help us continue to grow our offerings and expand our global footprint, we’re in search of an experienced Product Marketing Specialist to support our Product Development and Global Marketing teams on the eMite side of the company.

As a Product Marketing Specialist for Snare, you will work directly with our global Product Development and Marketing teams to help bring new and exciting cyber security products to market, which includes researching and understanding the markets we serve so that we can develop the best products and product messaging to fill gaps in our market and meet the needs of our global customers. An ideal candidate will be a skilled marketer with a proven ability to help create market-facing messaging and strategies that communicates our product to both our customers and the market.

Objectives of this Role

  • Work with Product and Marketing teams to help develop product messaging and bring eMite products to market
  • Build and nurture relationships with our strategic partners and analysts
  • Analyze consumer needs, current market trends, and potential partnerships
  • Assess current competitor offerings, seeking opportunities for differentiation and gaps in the market
  • Help implement, and maintain go-to-market timelines with Marketing and Product teams

Daily and Monthly Responsibilities

  • Create data sheets, white papers, brochures, and supporting collateral for product launches, internal trainings, partner presentations, and analyst briefings
  • Creating data sheets, white papers, brochures, slide decks, and other collateral
  • Managing product launches and the associated internal / external communication
  • Running Customer Advisory Boards to gather feedback
  • Market research, competitive analysis, planning, and product launch support
  • Translate product strategy into market-facing messaging
  • Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
  • Analyze market data to develop sales strategies, and define product objectives for effective marketing communications plans
  • Collaborate closely with Product, Marketing, and Sales teams on the development, QA, and release of products
  • Develop product positioning and messaging that differentiates eMite and its features across primary market segments

Skills and Qualifications

  • Strong experience in a dynamic product management or product marketing role
  • Highly effective cross-functional team collaboration
  • Previous experience delivering finely-tuned product marketing strategies
  • Exceptional writing and editing skills combined with strong presentation skills

Preferred Qualifications

  • 2+ years experience working with enterprise software or within the contact center industry
  • Experience with Marketo, PowerPoint. Adobe, and WordPress
  • Proven experience working as a product developer in a non-managerial role
  • Demonstrable knowledge of project management and go-to-market strategy within the contact center industry

Employment Type

Full time

Location

Working from home office or agreed office location with senior management (North America)

Salary

Commensurate with experience

Travel

Some occasional travel

Send your CV and cover letter to careers@prophecyinternational.com

Employment Type

Full time

Location

Working from home office or agreed office location with senior management

Salary

Commensurate with experience

Travel

Some occasional travel

Send your CV and cover letter to careers@prophecyinternational.com.