Beyond simple reporting for Amazon Connect, CX Intelligence for Amazon Connect by eMite is a SaaS solution that provides immediate value for contact center managers by providing advanced real time and historical data visualization via dashboards and wallboards for better insights.
Get started quickly and have your eMite instance implemented and ready for your use. The eMite Quickstart for AWS includes training a dedicated eMite team so you can start using your analytics and CX intelligence solution right away.
When your contact center’s performance thresholds are breached (like Average Hold Time on your sales queue or the NPS on your service queue) you need to react right now – not tomorrow.
You also don’t want to be glued to a report 24×7 to stay on top of it. Updated for v7.1.0, eMite’s Automated Alerting sends the right people the right alert the right way when you need to make that changes immediately.
Focus on the KPIs that Matter the Most to Your Business
Get insights into your contact center right away rather than waiting for weeks or even months of custom development with eMite’s out-of-the-box dashboard and wallboards. Need it customized? We’ve got you!
KPIs from Disparate Data Sources
The average enterprise customer has over 12 different technology platforms within their contact center tech stack. You have your data from chat and data from voice, and you need to calculate a KPI that combines the two. How do you combine the data in a way that you can create an algorithm that enables a completely custom KPI?
With eMite’s Cross-Cube Binding function, eMite can easy combine data from different systems and build custom calculations on top of that data for reporting and analysis. The data stays bound and the KPI persists is available for ongoing analysis and trending.
CX Intelligence for Amazon Connect
Learn about CX Intelligence for Amazon Connect by eMite and all the powerful functionality that comes with it.