Enterprise analytics and integration — cloud-native on AWS, connected to every cloud.
Built with AWS. Co-sold with AWS. Ready for CCaaS modernization and enterprise transformation.
A fully aligned AWS ISV Accelerate Partner
emite is an AWS ISV Accelerate Partner, directly aligned with AWS Field Sellers for co-sell support and customer transformation programs.
Our engagement model includes:
- Cloud-native architecture 100% built and run on AWS
- ISV Accelerate co-sell alignment with AWS
- Availability on AWS Marketplace
- Joint marketing and thought leadership with AWS, including co-authored content
This partnership accelerates:
- Modernization on AWS through standardized procurement and commercial alignment
- Increased AWS consumption driven by enterprise-wide analytics
- Lower-risk migrations for customers transitioning from legacy environments
The emite platform on AWS
A unified platform combining Advanced iPaaS, Advanced Analytics and Advanced Visualization — purpose-built for AWS-led transformation.
emite Advanced iPaaS
Real-time integration for hybrid and multi-cloud modernization.
- Low-code workflow automation
- Data and event integration across AWS, Azure, GCP & on-prem
- API, SaaS and database connectivity
- Enables staged migration to AWS while delivering immediate cross-cloud visibility
emite Advanced Analytics
Enterprise and CX intelligence in one place.
- Unified KPI engine for operational, financial and CX outcomes
- Correlates Amazon Connect and digital channel data with CRM, ERP and IT systems
- Powers analytics for service performance, efficiency, compliance and automation
- Supports sentiment and conversation analysis through AWS-native services
emite Advanced Visualization
Operational clarity in real time.
- Live dashboards and wallboards
- Automated SLA, compliance and exception reporting
- Multi-region views with support for distributed operations
- Scales to global command center
How emite uses AWS services
- Amazon Connect — interaction, routing and agent performance data
- Amazon Kinesis — streaming data and event capture
- Amazon OpenSearch Service — fast cross-platform analytics
- Contact Lens — AI-powered sentiment surfaced directly in emite
- AWS IAM — secure identity and role governance
- Multi-region deployment — compliance and high availability
AWS is the foundation.
emite connects the enterprise.
Key benefits of emite + AWS
1. Turn your AWS contact center into a strategic asset
- Transform Amazon Connect from a standalone contact center into a data-rich CX hub.
- Combine voice, chat, email, sentiment, and CRM data to understand the full customer journey.
- Use configurable KPIs and dashboards to optimize staffing, service levels, and customer outcomes.
2. Faster time to value with AWS-native deployment
- AWS Marketplace listing enables rapid procurement and standardized commercial terms.
- Prebuilt dashboards and KPIs for Amazon Connect accelerate deployment while maintaining deep customization options.
3. Enterprise-grade security and compliance
Running on AWS is only part of the story — emite is built for customers in highly regulated industries.
- ISO/IEC 27001:2022 certified across Prophecy International, Snare and emite, covering development and delivery of the platforms and supporting organizational processes.
- SOC 2 Type 2 audit completed for emite, validating the design and operating effectiveness of security and availability controls.
- Hosted on AWS infrastructure designed for high availability, resilience and in-region data residency.
4. Unified data for analytics, automation and AI
- emite iPaaS consolidates real-time data streams from AWS and non-AWS systems into a governed, shareable data layer.
- emite Advanced Analytics and Visualization deliver context-rich insights that can feed downstream workflows, bots, and AI models.
- Organisations can use emite as a trusted foundation for AI, workforce optimization, and digital transformation initiatives on AWS.
Use cases across industries
Financial Services
- Monitor contact center queues, digital channels and back-office workloads in one view.
- Correlate interaction data with policy, claims or lending systems to improve customer satisfaction and regulatory reporting.
- Use real-time alerts to manage spikes in claims, fraud or collections activity.
Retail & Ecommerce
- Unify data from online, in-store, logistics and contact center systems to manage peak trading periods.
- Track promotions, campaigns and service issues in real time to protect revenue and brand loyalty.
Healthcare
- Combine Amazon Connect data with EHR, scheduling and telehealth platforms to understand the full patient experience.
- Monitor access, wait times and service levels to improve patient outcomes and resource utilization.
Why AWS customers choose emite
AWS and emite jointly highlight several reasons customers adopt CX Intelligence by emite with Amazon Connect:
- Single pane of glass: Real-time and historical contact center data, integrated from multiple sources, in one intuitive UI.
- Actionable intelligence: Custom KPIs, segmentation and alerting help teams move from “what happened” to “what should we do now.”
- Scalable architecture: AWS-native design supports rapid growth, seasonal peaks and multi-region deployments.
- Proven outcomes: Customers report significant cost savings and efficiency gains when combining Amazon Connect with emite’s analytics.
FAQs: emite + AWS
Is emite available on AWS Marketplace?
Yes. emite is available as emite Advanced CX Analytics (public) on AWS Marketplace, making procurement fast, secure, and aligned to your existing AWS commercial agreements.
Does emite integrate directly with Amazon Connect?
Absolutely. emite is an Amazon Connect Technology Partner and integrates natively with Amazon Connect to deliver real-time, historical, and omnichannel analytics — including Contact Lens sentiment, queue performance, agent metrics, and journey insights.
What AWS services does emite support?
In addition to Amazon Connect, emite’s platform integrates with and leverages services such as Amazon Kinesis, Amazon S3, Amazon EventBridge, AWS Lambda, and Amazon OpenSearch Service, depending on your architecture and use case.
Can emite combine my AWS contact center data with other business systems?
Yes. emite’s Advanced iPaaS can integrate data from CRM, ticketing, workforce management, ERP, billing, and custom APIs — allowing you to unify AWS data with third-party and on-prem systems in a single analytics layer.
Is emite certified for security and compliance?
Yes. emite, Snare, and Prophecy International are certified under ISO/IEC 27001:2022 and emite is SOC 2 Type 2 audited — giving AWS customers confidence in secure cloud operations and regulated workloads.
How quickly can we deploy emite on AWS?
Many customers are operational in days using our existing integration, KPI and dashboard templates.
Does emite support real-time analytics for Amazon Connect?
Yes. emite delivers both real-time and historical analytics for Amazon Connect, providing operational dashboards, alerts, SLA monitoring, agent performance, sentiment analysis, and cross-channel insights.
Can we use emite’s analytics for automation or AI initiatives?
Yes. emite provides a unified, governed data layer that can feed your automation workflows, AI models, and event-driven architecture — making it easier to build intelligent operations on AWS.
Does emite support hybrid or multi-cloud environments?
Yes. While emite is hosted on AWS, it can ingest, transform, and analyze data from Azure, GCP and third-party SaaS platforms — ensuring full visibility even in hybrid ecosystems.
What support options are available?
AWS customers receive full access to emite’s global support team, including implementation specialists, analytics experts, and ongoing technical support. Premium service tiers are also available.
Is emite only for CX and Amazon Connect analytics?
No. emite enables enterprise-wide performance intelligence across business functions. We work with Genesys, Zendesk, TalkDesk, ServiceNow, Nice, Salesforce, Sendbird, Calabrio and anything else with an API or stream.
