eMite Careers

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Company Description

At Prophecy we believe that you deserve to make better decisions, faster. By using world leading software tools to monitor, measure, report and predict performance in the areas of Customer Experience & Contact Centres, Prophecy International enables you to act pre-emptively to improve customer experience and ensure your digital business runs effectively. Prophecy International was established in 1980 and operates offices in the USA, Europe, Asia and Australia.

Job Description

We are looking for an experienced Product Manager to represent the voice of our customers in product development and be the interface between our development teams, marketing, sales and partners.

Based out of our Sydney office in Australia, the successful candidate will report to the Chief Operating Officer and is responsible for the product strategy, development and platform for the eMite product portfolio.

Key Responsibilities:

  • Develop product strategy and strategic roadmap to capitalise on market opportunities for eMite.
  • Own the eMite product lifecycle.
  • Manage stakeholders across Product Development, Marketing, Finance and Sales.
  • Determines customers’ needs and desires by specifying the research needed to obtain market information.
  • Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements, appraising new product ideas and/or product or packaging changes.
  • Work with product marketing to understand market competition by comparing the company’s product to competitors’ products.
  • Brings new products to market by analysing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with development & consulting. Own and drive product launches across the company
  • Introduces and markets new products by developing time-integrated plans with key stakeholders
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Partner with Technical Product team to:
    • Deliver the right technical guidance and readiness to marketing and sales teams.
    • Coordinate beta programs and provide feedback to the Product Development team
    • Develop pricing principles and set pricing for our products
  • Partner with Marketing team to:
    • create positioning and messaging for products and offerings across all channels especially digital
    • Develop competitive insights to deliver the right solutions and messaging to market
  • Partner with Sales and Partner teams to:
    • Develop training programs and ensure market readiness for eMite sales teams
    • Develop partner support materials and training programs

Some travel may be required.

Preferred capability:

  • Good understanding of the customer and product lifecycle
  • Have clear understanding of the role of product management in delivering business goals
  • Technically competent and analytical, with the ability to simplify and solve complex problems
  • Good understanding of Agile development process
  • Ability to grasp new concepts quickly and easily
  • Be able to manage multiple competing priorities and concurrent projects
  • Be a key team player focused on efficiency and effectiveness
  • Be a persuasive and effective communicator, written and verbally
  • Ability to “get it done” in a small and nimble business environment
  • Ability to work across geographic and time boundaries in a global company

Qualifications and experience:

  • 3-5 years’ experience ideally in a Product Management or Strategic Business role.
  • Experience in market analysis and strong presentation skills.
  • Excellent communication and interpersonal skills.
  • Experience working in high growth, rapidly changing and complex environments
  • Degree in a computer science or data analytics related field desirable.
  • Experience developing product and pricing strategies.
  • Hands on experience with data visualisation tools (i.e, Tableau, Microsoft Power BI, QlikView, etc.) highly desirable.
  • Experience working in the contact centre or customer experience markets highly desirable.
  • An understanding of data models, database schemas and ETL Pipelines desirable.
  • Knowledge of RESTful APIs and other application interfaces desirable.
  • Experience working with Artificial Intelligence / Machine Learning systems is a bonus

Company Description

At Prophecy we believe that you deserve to make better decisions, faster. By using world leading software tools to monitor, measure, report and predict performance in the areas of Customer Experience & Contact Centres, Prophecy International enables you to act pre-emptively to improve customer experience and ensure your digital business runs effectively. Prophecy International was established in 1980 and operates offices in the USA, Europe, Asia and Australia.

eMite is looking for a Senior Solutions Consultant to join our growing EMEA team. This role requires you to be able to build technical relationships with customers, partners and eMite’s internal sales and development teams.

Your primary objective is to be the technical guide throughout the sales process, able to determine the customer’s needs and requirements and in turn support the sales team in creating the vision to solve customer challenges.

eMite has a growing team in EMEA so the expectation is that you will initially support both pre-sales and post-sales activity. As the region grows, this also means that there will be many career growth opportunities available to you in the future.

This role is home based, giving you the further benefit of a flexible work/life balance, but may also involve some international travel. The role can also be based throughout the UK or Europe.

Responsibilities:

  • Support eMite sales personnel in technical and commercial responses to RFIs and RFPs
  • Develop eMite customer presentations for the purpose of demonstrating business objectives
  • Architect multifaceted analytics solutions through eMite’s consultative process
  • Lead requirements gathering workshops, specifically around reporting and analytics
  • Capture customer requirements and draft Statements of Work (SOWs)
  • Consult on Business Intelligence, Data Analytics and Customer Experience best practices
  • Continually develop your knowledge around technical advancements within these industries
  • Offer a solid expertise and understanding around the eMite solution
  • Assist the eMite global solutions consulting team with post-sale activities (consulting services and support) Requirements:

Mandatory:

  • 3+ years’ experience in a Pre-sales or consulting role, giving live demonstrations and developing presentation materials
  • Experience delivering enterprise software solutions.
  • Excellent interpersonal skill and a demonstrable ability to work with enterprise organisations and build client relationships
  • Excellent written and oral communication skills
  • Be an articulate and compelling speaker capable of communicating the value of eMite’s solution to prospective customers
  • An ability to prepare and interpret business requirements and translate them into technical deliverables
  • Solid organizational skills, including strong multitasking and time-management skills

Highly Desirable:

  • Contact centre reporting / KPI knowledge and experience
  • Business Intelligence / data analytics experience (Tableau, PowerBI, etc…)
  • Application / Web Development experience
  • Knowledge of Genesys / Amazon contact centre solutions (PureCloud, PureEngage, PureConnect, Amazon Connect)
  • Hands-on experience with Microsoft SQL Server, SQL Scripting, Programing, Data warehousing, IT networking and infrastructure
  • Exposure to Cloud Computing platforms and technologies, i.e. Amazon Web Services
  • Security knowledge as it relates to enterprise application deployment and regulatory requirements (PCI, GDPR, etc…)

Competitive salary + commission package based on qualifications and experience

Job Types: Full-time, Permanent

Salary: £50,000.00-£70,000.00 per year

Additional pay:

  • Commission pay

Benefits:

  • Work from home

Schedule:

  • Monday to Friday

Experience:

  • Technical Pre-Sales: 3 years (preferred)

Work remotely:

  • Yes