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5 things to do right now that help mitigate a cyber breach or attack

Prophecy International Announces Appointment of Steve Dunn as Director of Business Development for eMite

Denver, CO – Prophecy International (AXS:PRO) has announced the appointment of Steve Dunn as Director of Business Development for eMite, a subsidiary of Prophecy International known for delivering advanced customer intelligence data to contact centers worldwide. 

As Director of Business Development, Steve’s primary goal will be growing the company’s US-based enterprise division and working closely with eMite Product, Marketing, and Sales teams to meet and exceed the unique contact center intelligence needs of new and existing customers across North America.  

“We are pleased to welcome Steve to the eMite team here in the Americas,” says John Pappas, VP of the Americas for Prophecy International. “Steve brings decades of enterprise technology and SaaS experience to our team and he is essential to our continued growth in North America and worldwide.” 

Steve brings over 35-years of industry experience to eMite, having worked in key enterprise sales and business development roles for AT&T, Lucent Technologies/Bell Labs/Alcatel, and Unix Application Sales at NCR.   

“As the Director of Business Development for eMite, my primary goal is driving ROI for our customers. Seeing the way eMite’s business analytics and intelligence can drive improved customer satisfaction and improve business outcomes inspires me to introduce the product and its capabilities to enterprise organizations across North America,” says Dunn. “I am a consumer too and I believe a lot of enterprise companies have a long way to go in improving digital customer experiences. I am excited to work for a company that is working continuously on a solution to improve that.” 
 

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About Prophecy International Holdings Limited 

 
Prophecy International Holdings Limited is a listed Australian software company. Our two products are Snare and eMite. CX Intelligence by eMite provides a SaaS based real time and historical analytics platform, dashboards, wallboards, KPI and orchestration products for Customer Experience, Contact Center environments. The Snare product suite is a highly scalable platform of Centralized Log Management and Security Analytics products designed to enable customers to detect and manage cyber threats in real time & maintain regulatory compliance. 

Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom and in Denver, USA. 

About eMite  

eMite is the Company’s SaaS-based real time and historical customer experience and contact (call) centre analytics platform, helping businesses to visualise their customer’s journey and understand their level of happiness during the entire journey. eMite empowers Prophecy’s customers to understand, visualise and measure the entire engagement of their customers with their company regardless of where they came from, how they made contact (via voice, chat or email) or what they want from the interaction.  

eMite helps large Enterprise and Government customers, with contact centres of more than 500 agents, to maximise their customer service and revenue opportunity and ensure maximum efficiency of their customer engagement tools, processes, systems and people. eMite last year was sold in more than 14 countries to customers in the Genesys, Amazon and Avaya ecosystems, and includes dashboards, wallboards, KPI and process orchestration products.  

ISO 27001 Certification

Prophecy International is continuously investing time and resources to meet customers’ strict requirements for internal controls over financial reporting and data protection across a variety of high regulated industries. We are pleased to announce that Prophecy International has successfully completed ISO 27001 certification for its applications Snare and eMite, covering the development delivery of the environments within the organisational units of Intersect Alliance International Pty Ltd (Snare) and eMite Pty Ltd (eMite).

The certification was completed by SAI Global in Australia, covering ISO/IEC 27001:2013 for the scope of “Development and delivery of the eMite and Snare solutions as defined in the Statement of Applicability version 2.0”. Certified 22nd September 2022. Certificate number ITGOV40332.

The issuance of this certificate reaffirms our commitment to internal control and data protection. Customers may use this third party audit to assess how Prophecy International software and services can meet their compliance and data-processing needs.

Information is the lifeblood of most contemporary organisations. It provides intelligence, commercial advantage, and future plans that drive success. Most organisations store these highly prized information assets electronically. Therefore, protection of these assets from either deliberate or accidental loss, compromise or destruction is increasingly important.

ISO 27001 is a risk-based compliance framework designed to help organisations effectively manage information security.

Having an international standard for information security allows a common framework for managing security across business and across borders. With an evermore connected world, the security of information is increasing in importance.

Data and information needs to be safe, secure, and accessible. The security of information is important for personal privacy, confidentiality of financial and health information and the smooth functioning of systems and supply chains that we rely on in today’s interconnected world.

ISO 27001 provides the framework for organisatons and security teams to effectively manage risk, select security controls, and most importantly, a process to achieve, maintain and prove compliance with the standard. Adoption of ISO 27001 provides real credibility that we understand security and take security seriously.

ISO 27001 is made up of a number of short clauses, and a much longer Annex listing 14 security domains and 114 controls. The most important of the short clauses relate to:

  • The organisational context and stakeholders
  • Information security leadership and high-level support
  • Planning of an Information Security Management System (ISMS), including risk assessment; risk treatment
  • Supporting an ISMS
  • Making an ISMS operational
  • Reviewing the system’s performance
  • Adopting an approach for corrective actions

Based on the risk profile of the organisation, controls may be selected to manage identified risks. Within the Annex, the 114 listed controls are broken down into 14 key domains which are listed below:

  1. Information security policies
  2. Organisation of information security
  3. Human resource security
  4. Asset management
  5. Access control
  6. Cryptography
  7. Physical and environmental security
  8. Operations security
  9. Communications security
  10. System acquisition, development and maintenance
  11. Supplier relationships
  12. Information security incident management
  13. Information security aspects of business continuity management
  14. Compliance

How eMite & Snare Can Help

There is an increasing global need to enhance security, no matter the size of an organisation or the industry. One step towards securing your organisation is choosing suppliers who have not only demonstrated a commitment to security, but have the certifications to back it up. Our priority is your security – let us know how we can help!

Contact your regional Snare or eMite team.

Prophecy signs US health insurer Humana, the largest SaaS customer in the company’s history


Prophecy agrees to provide eMite to Humana Inc. (NYSE: HUM) for an initial term of 3 years, with a minimum commitment of AUD$1.784M million in annualised recurring revenue (ARR) and total contract value of AUD$5.518 million over the initial term. eMite ARR now exceeds $10 million. 

With over 48,000 employees, a market capitalisation of over US$50 billion and a contact centre environment manned by 25,000 agents, Humana is one of the biggest health insurance providers in the US market. 

eMite is Prophecy’s SaaS-based contact (call) centre analytics platform, helping large Enterprise and Government customers to maximise their customer service and revenue opportunities and ensure maximum efficiency of their customer engagement tools, processes, systems and people. 

Sydney— Thursday, 7 October 2021— Business software developer Prophecy International Holdings Ltd (ASX: PRO, “Prophecy” or “the Company”) is pleased to advise of accelerating momentum in its eMite business, following the largest individual sale in the company’s history with a total contract value of $5.518 million. 

About eMite 

eMite is the Company’s SaaS-based real time and historical customer experience and contact (call) centre analytics platform, helping businesses to visualise their customer’s journey and understand their level of happiness during the entire journey. eMite empowers Prophecy’s customers to understand, visualise and measure the entire engagement of their customers with their company regardless of where they came from, how they made contact (via voice, chat or email) or what they want from the interaction. 

eMite helps large Enterprise and Government customers, with contact centres of more than 500 agents, to maximise their customer service and revenue opportunity and ensure maximum efficiency of their customer engagement tools, processes, systems and people. eMite last year was sold in more than 14 countries to customers in the Genesys, Amazon and Avaya ecosystems, and includes dashboards, wallboards, KPI and process orchestration products. 

About Humana 

Humana Inc. (NYSE: HUM) is a for-profit health insurance company based in Louisville, Kentucky in the USA. In 2021 Humana ranked 41 on the Fortune 500 list. With over 48,000 employees and a market capitalisation of over US$50 billion, Humana is one of the biggest health insurance providers in the US market. 

Humana’s contact centre environment is manned by 25,000 contact centre agents. Through Prophecy’s eMite solution, Humana will gain access to advanced analytics and real time insight along with historical trend data to enhance Humana’s customer experience. 

Contract details 

Prophecy has agreed to provide eMite to Humana for an initial term of 3 years, with a minimum commitment of AUD$1.783 million per annum over the contract term. Additional professional services for implementation and configuration valued at $167,000 are included in the agreement, bringing the total contract value to AUD$5.518 million over the initial term. 

This contract was secured through the Genesys AppFoundry partnership as part of a Genesys transaction. eMite is a Platinum Genesys Appfoundry Partner. 

Prophecy International CEO, Brad Thomas, said: 

“We are delighted to welcome Humana as a new eMite customer. Given Humana’s standing as one of the strongest participants in the US healthcare market, we are excited by the opportunity to strengthen Humana’s ability to provide high-quality, whole-person healthcare and support superior outcomes for patients across all of its lines of business. 

“A contract of this nature is material to Prophecy as it, along with other recently-signed eMite customers, boost the annualised recurring revenue (ARR) for the eMite business to more than AUD$10 million. This growth reflects our continuous improvement of eMite’s functionality as large enterprise and government have embraced cloud services. 

“We forecast eMite’s impressive performance to continue in FY22 supported by several growth drivers, and look forward to updating investors on broader progress across the business in the near future.” 

Download the release

Authorised by: Brad Thomas, CEO 

Investor and Media Contact: 

Brad Thomas, CEO 

About Prophecy International Holdings Limited


Prophecy International Holdings Limited is a listed Australian software company. Our two products are Snare and eMite. CX Intelligence by eMite provides a SaaS based real time and historical analytics platform, dashboards, wallboards, KPI and orchestration products for Customer Experience, Contact Center environments. The Snare product suite is a highly scalable platform of Centralized Log Management and Security Analytics products designed to enable customers to detect and manage cyber threats in real time & maintain regulatory compliance.

Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom and in Denver, USA.

M +61 419 697 359 

E: bthomas@prophecyinternational.com 

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eMite combines with Genesys Customer Experience Platform to give users access to a world-class cloud contact center analytics solution


April 20, 2021 /PRNewswire/ — eMite (a subsidiary of Prophecy International ASX:PRO) has achieved platinum status within Genesys AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees, and optimize their workforce.

“We’re proud to have eMite with their premium applications in our enterprise marketplace AppFoundry.” said Juergen Tolksdorf, Sr. Director, Marketplace Innovation. “Their solution complements the capabilities of Genesys Cloud and integrates seamlessly into the user experience. Due to their flexible licensing mechanism, their solution can be utilized within all sizes of customer environments.”

eMite is a leading cloud contact center reporting and analytics solution that combines advanced analytics, data correlation, KPI management, and threshold alerting into a single, out-of-the-box solution. eMite currently integrates with over 80 different platforms, enabling users to pull all their contact center performance data (including human sentiment) into one single pane of glass. With eMite, contact center teams can spend less time logging on to multiple platforms or putting together incredibly complex reports, and more time focusing on creating a world-class contact center experience.

“By adding eMite to their Genesys contact center, customers will be able to maximize their investment in Genesys,” says Paul Herbka, Vice President of Product Management at Prophecy International. “As a Platinum Partner, we are incredibly excited to work together with the team at Genesys and continuing to innovate, adapt, and improve our solution to enhance contact center reporting capabilities around the world. These are the best and brightest minds in this industry and together, we plan on bringing some exciting offerings to market throughout 2021 and beyond.”

eMite is dedicated to supporting the growth of the contact center industry worldwide, and to help with that initiative, eMite has been working around the clock to help identify the biggest obstacles to better reporting and assisting contact center teams in overcoming these obstacles by streamlining reporting processes, eliminating data silos, and creating a solution that handles a complex reporting environment:

  • Visualizing Data in a Single Pane of Glass
  • Simple and Efficient Reports
  • Real-Time & Historical Reporting Capabilities
  • Custom KPIs (key performance indicators) and reports for your exact needs
  • Omnichannel Reports

As a Premium App on the Genesys AppFoundry, Genesys customers have the benefit of having their eMite subscription included on their Genesys invoice thereby simplifying vendor management.

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About eMite

eMite, a subsidiary of Prophecy International (ASX:PRO) eMite is the Contact Center Analytics solution that combines advanced analytics, data correlation, KPI management and threshold alerting into a single, out-of-the-box browser-based solution which provides actionable insights from both real-time and historical data. Visit www.emite.com.

About Prophecy International Holdings Limited

Prophecy International Holdings Limited is a listed Australian company (ASX:PRO) that has been operating globally since the 1980s. More recently the focus at Prophecy has been on growing the eMite and Snare lines of business. eMite service intelligence platform combines analytics, correlation, capacity, and performance, availability, and SLA management into a single, out of the box solution to provide customers with real time insight. The Snare product suite is a highly scalable platform of security products designed to find, filter and forward event log data. Snare log sources include Windows, flat files, databases, Linux, Mac, and Solaris with coverage for desktops and servers.


Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom and in Denver, USA.

Visit www.prophecyinternational.com

Adelaide, Australia – ARN officially announced the winners of the 2020 ARN Innovation Awards, which received over 400 submissions from 180 organisations. More than 200 submissions from 130 organisations were named finalists in this year’s highly competitive class, which included eMite in the ISV category.

via ARN:

ARN Innovation Awards have become the industry standard for celebrating and rewarding excellence in ICT. 

ARN is proud to announce the finalists for the 2020 ARN Innovation Awards, featuring a stellar line-up of individuals, partners, vendors, distributors and start-ups.

Over 180 organisations submitted more than 400 nominations this year, with over 200 finalists across more than 130 organisations in the running to win in this year’s Awards, which play host to the most competitive and comprehensive selection of leading innovators across Australia.

Reflecting the depth of the local ecosystem, this spans value-added resellers, managed service providers and system integrators, alongside independent software vendors, start-ups and born-in-the-cloud players. Together, more than 70 partners made it into this year’s stellar finalists list. 

Completing the finalist line-up, more than 50 vendor organisations are also in the running this year, in addition to 13 distributors.

Since launching in 2007, the 14th running of the Awards will continue to celebrate and reward excellence across the Australian channel.

The line-up will recognise customer value and innovation, spanning start-ups, partners, distributors and vendors.

Specifically, the Awards will honour the channel across nine categories – Start-up; Partner Value; Emerging Technology; Homegrown Innovators; Vendor Value; Distributor Value; Personal Innovation; Corporate Citizen; Channel Choice and Hall of Fame.

The winners were revealed at the ARN Innovation Awards 2020 virtual event on Wednesday, December 9.

Read the full list of finalists, here.

[Webinar] You’ve Migrated to Genesys Cloud – How To Keep Up with Complex and Ever-Evolving Reporting Requirements

You’ve migrated to Genesys Cloud, now what?

Whether you’ve recently migrated to Cloud or moved a while back, you have probably identified gaps in reporting & analytics. So, how do you bridge those gaps from your previous platform and also meet the constantly evolving reporting requirements your contact center is facing today – particularly for enterprise environments with multiple reporting tools like Salesforce, Zendesk, and more.

Luckily, eMite makes post-migration reporting seamless and easily adaptable to new requirements. After this webinar, you will learn how together, eMite and Genesys can improve your competitive position in the market by providing the right data – in real time

Hosted by eMite National Account Director Lacey Emery and Senior Solutions Consultant Tyrel Jensen, during this webinar, you’ll learn how getting the right data — in real time — improves your position in the market.



eMite dashboard solution available through Telstra sales channels

Sydney— November 2020 — eMite, a Prophecy International (ASX:PRO) subsidiary, has extended the company’s worldwide licensing deal with Telstra, which means continued access to eMite’s leading contact centre analytics and reporting tools for Telstra Corporation Limited (TLS) and Genesys™ customers.


The extension of the long-standing partnership between eMite and Telstra means eMite will also continue to partner directly with Telstra to provide best-of-breed contact centre software to Telstra’s customers across Australia as an add-on to the Genesys offerings currently provided by Telstra.

Telstra is a provider of telecommunications and information products and services through its Australian and offshore operations. TLS has a range of businesses namely fixed broadband, mobile, data & IP, network application and services (NAS), digital media and international and is a major supplier of contact centre solutions to business and government.

eMite is a leading provider of cloud-based contact centre analytics. eMite’s real-time dashboards and advanced analytics solutions are designed to enhance contact centre business performance by providing business-critical insights into contact centre performance, agent performance, and customer satisfaction. eMite is currently deployed in contact centres across five continents, delivering historical data and live actionable insights in a simple, visual format that can be easily customised to match each customer’s unique KPIs using aggregated and correlated data from multiple business sources.


“The extension of this agreement means that Telstra customers will continue to have access to eMite’s ever-evolving contact centre analytics platform. Our global product development team is working hard to remain an innovator and leader in contact centre analytics, because our team understands the value of a well-performing contact centre to our customer’s bottom line. ” said Stuart Geros, Chief Innovation Officer at eMite. “We believe that this partnership with Telstra is a great step in bringing world-class contact centre solutions to joint customers across the country.”


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About Prophecy International Holdings Limited


Prophecy International Holdings Limited is a listed Australian company (ASX:PRO) that has been operating globally since the 1980s. More recently the focus at Prophecy has been on growing the eMite and Snare lines of business. eMite service intelligence platform combines analytics, correlation, capacity, and performance, availability, and SLA management into a single, out of the box solution to provide customers with real time insight. The Snare product suite is a highly scalable platform of security products designed to find, filter and forward event log data. Snare log sources include Windows, flat files, databases, Linux, Mac and Solaris with coverage for desktops and servers.


Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom and in Denver, USA.