Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.
This Real Estate and Property Management Software Development company needed to combine data from several disparate data sources in order to present unified analytics within their Genesys Cloud implementation. The data sets included: Genesys Cloud, Smoke.CI, a 3rd party WFM tool, a 3rd party survey tool, and an internal proprietary ticketing system.
Learn how Emite is helping a large banking group leverage customer sentiment data to improve customer retention and revenue.
Prophecy International welcomes Steve Dunn as Director of Business Development at emite.
Prophecy signs US health insurer Humana, the largest SaaS customer in the company’s history
emite combines with Genesys Customer Experience Platform to give customers access to a world-class cloud contact center analytics solution
emite was named a finalist in the 2020 ARN Innovation Awards, celebrating excellence in ICT.
During this webinar, you’ll learn how getting the right data — in real time — improves your position in the market.
emite dashboard solution available through Telstra sales channels Sydney— November 2020 — emite, a Prophecy International (ASX:PRO) subsidiary, has extended the company’s worldwide licensing deal with Telstra, which means continued […]
Recently, Genesys asked a large group of their customers to share the biggest challenges they face in running their contact centers today. More than 55% responded that reporting and analytics […]
