Powered by ProDataIQ · Part of the emite Platform
AskEmite is an AI intelligence agent embedded directly in the emite platform. Ask questions about your customer experience, operational performance, and KPIs in plain English — and get clear, decision-ready answers in seconds.
From question to insight
Lines of code required
Data sources, unified by emite
Source of truth for every answer
What is AskEmite
emite gives your organisation a single, trusted source of truth — unified data, intelligent KPIs, and powerful visualizations. AskEmite goes one step further.
Rather than navigating dashboards or building reports, you simply ask. AskEmite understands your question, reasons across your emite data environment, and delivers a clear, explainable answer with recommended actions — no SQL, no data science team, no waiting.
It’s the same trusted emite data you already rely on, now accessible through a conversation.
Capabilities
Ask questions the way you think them. AskEmite translates plain English into precise queries across your entire emite data environment — no technical expertise, no predefined report formats, no waiting on analytics teams.
Configure role-based personas that tailor dashboards, data visibility, and AI responses for every user. Deliver relevant insights while maintaining governance, security, and controlled access to business information.
AskEmite reasons across all the data sources emite has unified — CRM, contact centre, ERP, CX platforms, and more. Get answers that reflect your whole business picture, not just one system’s slice of it.
Go beyond viewing KPIs — interrogate them. Ask why a metric moved, what’s driving a trend, or how performance compares across teams, regions, or time periods. AskEmite surfaces the ‘why’ behind the numbers.
AskEmite monitors for deviations from expected patterns in your data, flagging issues before they become problems. Surface risks early and get context-rich explanations alongside every alert.
Every answer comes with transparent reasoning, so your team understands not just what the data says, but why, and can trust the output enough to act on it.
AskEmite doesn’t just describe what’s happening — it recommends what to do next. From operational adjustments to escalation suggestions, it supports faster, more confident decision-making across every level of your business.
How It Works
AskEmite is built on the governed, high-integrity data foundation that emite Advanced iPaaS and emite Advanced Analytics already provide. 300+ connected sources, computed KPIs, and unified metrics form the intelligence layer AskEmite reasons across.
The ProDataIQ platform — Prophecy’s AI and decision intelligence engine — sits across the emite data layer. It enables federated querying, pattern analysis, and AI reasoning without centralising or replicating your data.
Business leaders, operations managers, CX teams, and analysts ask questions in plain English. AskEmite interprets the intent, queries the right data, and delivers a clear, contextualised answer — in seconds.
AskEmite delivers explainable answers with clear recommended next steps. Your team stays in control — AskEmite gives you the intelligence to move faster, with greater confidence, and with full auditability.
Use Cases
Stop waiting on reports. Ask AskEmite why CSAT dropped, where handle times are blowing out, or which agents need support — and get a clear, data-backed answer with a recommended action, right now.
AskEmite pulls together performance data across your systems and gives you a live view of what’s working and what isn’t. Ask about SLA compliance, queue performance, or staffing efficiency — in plain English, in seconds.
No dashboards to navigate, no analysts to brief. Ask AskEmite how the business is performing, where the biggest risks are, and what’s changed since last quarter. High-level insight with the depth to back it up.
AskEmite handles the routine data queries so your BI team can focus on analysis, strategy, and insight. Every output is explainable and traceable — so you can trust what you share with stakeholders.
Trust & Governance
emite is built on good data culture — and AskEmite is built the same way. Every output is grounded in trusted data, governed by clear logic, and explainable to anyone who asks.
AskEmite reasons across the same governed, unified data that powers your emite dashboards and KPIs. Good data in, good answers out.
Federated architecture means your data is queried in place. Nothing is replicated or moved across sovereignty boundaries.
Every AskEmite answer comes with clear reasoning. Your team can see how the conclusion was reached — supporting governance, compliance, and internal confidence.
AskEmite recommends and explains. Your people decide and act. AI augments judgment — it doesn’t replace it.
Designed to maintain compliance with regional data residency requirements, working within your existing cloud and governance architecture.
No rip-and-replace. AskEmite activates your existing emite investment. Start with one use case, validate the value, and expand at your own pace.
What emite customers say
emite gave us real-time insights, allowing us to fix any problems before they escalated.
We’ve been able to take action a lot more quickly because we spend more time drawing insight from the data rather than just pulling it.
It’s been a lifesaver for data pulls and supporting our reports. We’ve taken our analytics up another level entirely.
AskEmite is the first AI intelligence agent powered by the ProDataIQ
Experience AI-Powered Operational Intelligence
AskEmite is embedded into the emite platform, transforming your operational data into clear answers, insights, and recommendations.
Instead of relying on dashboards alone, your teams can simply ask questions and receive AI-driven explanations of what’s happening across your operations — and what to do next.
Discover how AskEmite within the emite platform can help your organisation move from dashboards to decision intelligence.
What is AskEmite?
AskEmite is an AI intelligence agent embedded in the emite platform, powered by ProDataIQ. It lets teams ask questions about customer experience, operations, and KPIs in plain English and receive explainable, decision-ready answers in seconds, without writing SQL or building reports.
Does AskEmite move or replicate my data?
No. AskEmite uses a federated architecture, so data is queried in place rather than centralised or replicated, helping organisations maintain data sovereignty and residency requirements while still getting cross-source answers.
What data sources can AskEmite query?
AskEmite reasons across the 300+ sources emite unifies, including CRM, contact centre, ERP, and CX platforms, using the same governed data foundation as emite Advanced iPaaS and emite Advanced Analytics.
Do I need SQL or technical skills to use AskEmite?
No. AskEmite is designed for business leaders, operations managers, CX teams, and analysts to ask questions in plain English. No SQL, coding, or data science background is required.
How is AskEmite different from a general AI chatbot?
AskEmite reasons specifically over an organisation’s own governed emite data environment rather than general knowledge. Every answer includes transparent reasoning and is grounded in the same trusted data that powers existing emite dashboards and KPIs.
Does AskEmite replace analysts or BI teams?
No. AskEmite is human-in-the-loop by design: it recommends and explains, while people decide and act. It reduces time spent on routine data pulls so BI and analytics teams can focus on higher-value analysis and strategy.
Do I need emite Advanced Analytics or iPaaS before I can use AskEmite?
AskEmite is built on top of the governed data foundation that emite Advanced iPaaS and emite Advanced Analytics provide. Adoption is incremental and low-risk: organisations can start with one use case on their existing emite investment and expand at their own pace.
