eMite Overview

eMite Service Intelligence Platform combines Analytics, Correlation, Capacity, Performance, Availability, and SLA Management into a single, out of the box solution. From the outset the aims have been to aggregate from any data source, provide multiple Service Models for both business and IT and to deliver this with a Presentation Layer that is truly end user driven.
Capacity PlanningPerformance and AvailabilitySLA and KPI
  • Report across all IT and Business Metrics
  • Trending
  • Predictions
  • Modelling
  • What IF
  • Data aggregate
  • BI Analytics
  • Deviation From Norm Charting
  • Deviation From Norm Event Management
  • Correlation / Pattern matching
  • Alerting on Predicted Breaches
  • Service Model Grouping
  • CMDB integration
  • Drill Through
  • Drill Down
  • Pivot Grid interface
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  • Single pain of glass / manager of managers
  • Infrastructure / application / business service views
  • Real-time evaluation
  • Multi-tenant dashboard
  • User based dashboard creation
  • Many to many service model relationship hierarchy
  • Notification and escalation
  • Metric history trending
  • Threshold and event management
  • Status evaluation and propagation
  • Response time and transaction availability and performance
  • Correlate performance metrics with operational metrics
  • CMDB integration
  • Know what is normal (day of week / hour of day)
  • Predict performance breaches
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  • View KPI performance in near real-time
  • Advanced dashboard interface
  • Create your own advanced KPI’s with no code
  • Link from a service based KPI to the underlying CI
  • Manage team performance
  • Drill though from high level to incident detail
  • Time based KPI’s
  • Status based KPI’s
  • Set thresholds and events on KPI breaches
  • Automated reporting
  • Apply KPI’s to every level of the service model
  • Availability KPI’s
  • Service Desk KPI’s
  • KPI dashboard and reports
  • Monthly calendar view / Daily view
  • Conditional formatting
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    Business Benefits
  • Evolve to Proactive IT Service Management
  • Reduce Critical Incidents by up to 85% in 12 months
  • Reduce Service Management Reporting costs by up to 75% in 6 months
  • Leverage existing investments in monitoring tools such as SCOM, Tivoli, HP, EMC, Nagios & BMC
  • Right-size IT infrastructure spend with Predictive and ITIL CMIS capabilities
  • Ease the pain of Regulatory compliance e.g. Dodd-Frank & Basel III
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    Platform Architecture
  • Personalised Dashboard & Reporting 
    a highly personalised, role based view of the Services within your organisation.
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  • Multidimensional Service Modelling 
    multiple viewpoints of your systems for both business and IT; and,
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  • Correlation Engine
    Automatically identifies correlations between business related metrics such as transaction volume, response time, user count, etc, with IT operational metrics such as , CPU, Memory, I/O, etc.
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  • Data Onboarding 
    a flexible plug-in architecture that automatically transforms, enriches and positions data from any third party or custom written system;
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    eMite Cost & Benifits ROI

    eMite enables customers to do more with less and provide significant cost saving in a number of areas by:

    Key Business Drivers
      Reduce the number of capacity related incidents by 20% and as a result
      Increase application availability
      Reduce head count resolving incidents
      Improve customer satisfaction
      Reduce finger pointing
      Reduce Time to resolve incidents by 30% by giving teams near real-time access to significantly more key operational and business metrics including history, trends, predictions and normal behaviour.
      Reduce IT Server, Database and Storage Operational expenditure by 5% by
      More informed decisions making process based on better data
      Understanding infrastructure resources over and underutilised
      Mapping infrastructure to business services
      Quick access to history trend data, predicated values
      Correlating IT operations data with volume and performance data
      Reduce reporting time and costs by 25%
      Move from a reactive, to a proactive mode of operation, by understanding the difference between normal behaviour and abnormal behaviour.
      Use deviation from normal alerts as opposed to static thresholds for
      Move from a reactive, to a proactive mode of operation, by predicting when key business and operational resources will run out of capacity, before they impact the business
      Improve decision making process across a number areas of IT operations
      Improve how tasks are prioritized
      Reduce Operational risk
      Provide self-service reporting
      Less reliance on IT outsources to trouble shoot performance and availability issues
    " eMite allow CSC to unify silos disparate reporting metrics and present their customers with unparalleled transparency into the performance of their business Services "

     
    " The days of waiting for end of month reports are over! eMite enables Gen-i's to unify information from disparate systems into a real-time client specific view of their services "

     
    " eMite Service intelligence Platform has been a very beneficial investment for us. It has become our strategic platform for enterprise-wide metric correlation, reporting and capacity management: "

     
    " eMite remains unique in it’s ability to rapidly unify operational silos and provide multi-dimensional Dashboards and Reports. It can replace many man-years of spreadsheets and manual data acquisition within enterprises and can deliver surprisingly sophisticated IT reports for both Business and IT "