The Data Advantage #9, July 2026

Unlocking Data Value Through Data Mesh and Data Governance

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.

How to Streamline Data Flow and Insight Management Within TOGAF

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.

Key Lessons From CCW Fall: Bridging The Gaps In The Customer Journey To Deliver Unparalleled Experiences

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.
Genesys Cloud and emite

Unleashing Potential: How Emite and Emite iPaaS Enhance Genesys Cloud Customer Experience

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.
Amazon Connect and emite

Unleashing Potential: How Emite and Emite iPaaS Elevate Amazon Connect Customer Experience

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.
Cloud-Based Solutions

Unlocking the Power of Cloud-Based Contact Center Solutions: Overcoming Challenges in Migration

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.
locked data

Breaking Down Data Silos: Top 11 Strategies for Seamless Customer Experience

Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.
Data Silo

5 top tips for using data to make customer experience (CX) easy, personalized, intuitive, and contextual

Over the last 20+ years I have seen a lot of changes, including people, process, and technology.  The shifting from quantitative to qualitative measures and data driven insights has been labelled digital transformation, industry 4.0 and more recently web3.0.

Emite and the Log4j Vulnerability

Recently, a critical vulnerability has been reported on Log4j, which is used by Java based applications. This vulnerability can be exploited for RCE (Remote Command Execution) depending on the configuration of the system.

Improving Customer Interactions

We‘ve seen the rise of omnichannel, sentiment and artificial intelligence (AI) everywhere; vendors have thrown their weight behind these concepts — pushing them front and centre in their product offerings.
emite
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