Jonathan, heads up the emite CX analytics Product Management practice within Prophecy International, holds a number of industry qualifications, including CBRM from the BRM institute, certified as a BRMP and CBRM trainer, IT Quality Expert, authorised trainer in IT quality Index and DCMM certified instructor.

Having worked within the technology industry for 20 years plus, much of this as a senior consultant covering Service Management practices and complex software solutions, Jonathan has a unique mix of IT and business understanding. Working across the UK, Europe and Central America, Jonathan has built up an impressive level of expertise, delivering successful transformation programs across multiple sectors including, Retail & Commerce, Local Government, Legal & FinTech.

Experiencing first-hand, the business and IT gap becoming ever greater from years of traditional Service Management approaches, Jon is leading a Paradigm Shift in thinking for organisations looking to leverage new technologies across the markets and is not afraid to ‘rock’ the apple cart in doing so.