November 7, 2018/Sydney, AUS: Prophecy International, a leading provider of cost-effective, advanced real-time reporting and analytics dashboard solutions, announced today its partnership with AVDS, a leader in contact center and customer experience communications solutions.
The combination of AVDS’s expertise in delivering superior customer experience solutions, and eMite’s market-leading data aggregation dashboard solutions, will make contact centers more transparent, agile and efficient—resulting in better and faster decisions. With this solution, everyone in the organization can begin to understand how business decisions and environmental factors impact customer experience, sales and other outcomes, and take advantage of new opportunities as they arise.
North America is a key strategic market for eMite. Expanding the company’s presence in the region through the partnership with AVDS will better enable both partners to provide their customers with the best agnostic business intelligence solution that doesn’t break the budget.
“AVDS is an innovative Genesys Gold Partner and we’re looking forward to teaming with them to deliver CX solutions to both new and existing Genesys users, as well as many other platform users, are going to love.” said Brad Thomas, CEO of Prophecy International.
“It’s very exciting to be teaming up with eMite. This allows AVDS to provide a powerful and easy-to-use business intelligence dashboard solution that meets the needs of all business verticals and organizations of any size,” said Brian Barnett, Director of Sales and Marketing at AVDS.
About eMite / Prophecy International Holding Limited
Prophecy International Holding Limited is a listed Australian company (ASX:PRO) that has been operating globally since the 1980s. More recently the focus at Prophecy has been on growing the eMite and Snare lines of business. eMite platform combines analytics, correlation, capacity, and performance, availability, and SLA management into a single, out of the box solution to provide customers with real time insight. The Snare product suite is a highly scalable platform of security products designed to find, filter and forward event log data. Snare log sources include Windows, flat files, databases, Linux, Mac and Solaris with coverage for desktops and servers. Prophecy operates globally from Adelaide and Sydney in Australia, London in the United Kingdom and in Denver, USA.
For over 25 years, AVDS has delivered “deliberately different” communications solutions and services to its customers and helped organizations modernize their business and contact center communications, reduce costs, and maintain a competitive edge. To learn more, visit www.avds.com.