Use Case: Financial Services | Australia | Amazon Connect

Simplifying a Complex Financial Services Contact Center

One of Australia’s largest industry funds was growing through mergers and acquisitions, which meant a great deal of transformation to business operations – including the contact center.

As one of Australia’s largest super funds, this company currently manages over 750,000 members and clients who expect a high quality of customer service personalized to meet their needs – which means the contact center needs to be performing at its best 24/7/365.