We were experiencing record growth in online sales during the pandemic and a result, our contact center was under incredible pressure. In addition to having to manage a rise in online orders and call volume, we were also having to manage everything remotely. Without eMite’s real-time reporting capabilities, we wouldn’t be able to truly understand how our contact center is performing, where our weaknesses are, and how to staff for peak call times. It has been a lifesaver for us during this busy time.
How eMite Helped
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