With eMite, the WFM team have been able to produce reliable, holistic, and real time CX insights for use across the organization without the need for developer expertise – which means less time and money spent on developer resources or IT bottlenecks when adding new connectors or creating new custom reports.
eMite’s immediate visibility of each business unit’s unique SLAs and KPIs enables CX stakeholders to quickly react to real time conditions, ensuring that the organization is fulfilling its promise to provide personalized, seamless, and insightful experiences across the entire member journey.
This organization now has a fully-scalable CX reporting solution in place that aligns with the cloud-first architecture and will make future data migrations, technology changes, or moves to new contact center platforms possible without lengthy and costly implementations and developer resources.
Since implementing eMite, the organization now has:
- real-time reporting capabilities to enable WFM teams to quickly react to real-time conditions
- seamless integration into a cloud-first architecture
- a flexible CX solution that can scale, evolve, and migrate along with the business
- a CX reporting solution that meets each business unit’s unique reporting and compliance requirements