Powerful contact center analytics for Avaya Aura® CMS
Real-Time & Historical Data
Manage your contact center using real data and insights so you can make informed decisions faster. emite gives simple and clear data visualizations allowing you to leverage smaller teams, manage queues more effectively and increase your Net Promoter Score.
Out-of-the-Box Dashboards and Wallboards
Get insights into your contact center right away rather than waiting for weeks or even months of custom development. Need them cusomized? We got you! Focus on KPIs that matter to your business.
Customization
We encourage you to be self-sufficient when customizing the visualization of your various data sources including Avaya and others. Customization packages and additional advanced training are also available upon request.
Correlate Across Multiple Data Sources
Perform advanced KPI comparisons with ease while getting both real-time and historical data views on the same dashboards! Optimize your people’s time and effort while simultaneously improving your customers’ experience.
Rapid Deployment
ECC Analytics can now be connected in a matter of days to Avaya Aura CMS for real-time and historical web-based reporting. We provide out-of-the-box dashboards for CMS data in an enterprise grade tool. ECC Analytics can be deployed either on premises or in the cloud.
Enterprise Contact Center Analytics for Avaya was developed by UC Architects in partnership with emite
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