We are excited to announce our new partnership with Altivon, as they are passionate contact center experts who design flexible contact center solutions for today’s objectives and tomorrow’s evolving needs. Altivon has a proven track record of tailoring every solution to the needs of their customers which makes eMite, a leader in contact center analytics, a natural fit.
“Operational and actionable insights into the historical and current performance of the contact center is one of the increasingly critical areas of demand from our customers,” said Frank Tersigni, Altivon Chief Customer Officer. “eMite’s CX Intelligence solution fills that requirement extremely well and we are very excited to bring it and the business outcomes it will facilitate to our current and future customers.”
Altivon is a Genesys Gold Partner, with a large base of PureConnect and Genesys Cloud customers. The company sees increasing demand for contact center cloud migrations, analytics and AI. eMite is a leading AppFoundry Gold Technology Partner for Genesys and the leading analytics platform for Genesys omnichannel contact center solutions around the globe.
“eMite is a perfect fit for Altivon’s contact center software solutions,” said Brad Thomas, Prophecy CEO. “We deliver the best real-time and historical data visualizations for contact center solutions, empowering them with highly configurable and customizable dashboards. Almost half of all contact centers say their most significant challenge is data scattered across multiple systems, and only eMite is prepared to solve those challenges head on.”
eMite’s partners have played a critical part in eMite’s rapid growth and we’re excited to bring premiere data visualization to Altivon’s customers.