emite provides a very flexible and powerful data onboarding ETL (Extract, Transform, Load) framework using several technologies to extract data, including API’s, XML, JSON, SQL and others. emite has developed over 80 pre-built adaptors to automatically ingest data from common third-party solutions from vendors like Salesforce, Microsoft, Oracle, Atlassian, Snare and Genesys. emite also provides adaptors to onboard data from more generic data sources like a database or an Excel file.

Additionally, emite offers an SDK (Software Development Kit) for the rapid development of new adaptors for the emite platform.

During our peak season, we were able to reduce our costs by $200,000 through increased efficiency because of emite.  Not only is emite convenient, it also helps with cost savings.

emite offers intuitive HTML5 web-based dashboards and wallboards that anyone in the business can configure via “drag and drop” technology without extensive data analytics training. Users can create, edit and manipulate dashboards to ensure relevant information gets to the right people at the right time – in a format they can easily understand and use.

“We use emite for occupancy reporting, shrinkage reporting, dashboards, agent presence stats, switch presence stats, line of business reporting by site that helps us develop cost per call metrics.”

emite offers a variety of alerting options including visual, audio, email, SMS, phone and Runbook. Runbook is a framework that enables a developer to build automated actions based on KPI thresholds being hit. Users can configure automated alerts on any measurable field or KPI that exists within their emite solution.

“It’s actually helped us get the visibility we needed, manage it in real time and also post-day and outlier management.”