emite onboards data from many processes & systems then visualizes it in an easily configurable interface.
emite onboards data from any process or system and visualizes it in an easily configurable interface.
emite is the Operational Intelligence Platform that combines advanced analytics, data correlation, KPI management and threshold alerting into a single, out-of-the-box browser-based solution which provides actionable insights from both real-time and historical data.
How does it work?
emite provides a very flexible and powerful data onboarding ETL (Extract, Transform, Load) framework using several technologies to extract data, including API’s, XML, JSON, SQL and others. eMite has developed over 80 pre-built adaptors to automatically ingest data from common third-party solutions from vendors like Salesforce, Microsoft, Oracle, Atlassian, Snare and Genesys. emite also provides adaptors to onboard data from more generic data sources like a database or an Excel file.
Additionally, emite offers an SDK (Software Development Kit) for the rapid development of new adaptors for the emite platform.
During our peak season, we were able to reduce our costs by $200,000 through increased efficiency because of emite. Not only is emite convenient, it also helps with cost savings.
emite uses Elasticsearch, a distributed, multitenant-capable full-text search engine based on Lucene that provides an HTTP web interface and schema-free JSON documents. This means emite can index vast amounts of data in near real time, so organizations need not invest in expensive database technologies like SQL Server or Oracle DB, data warehouses, cubes or developers to create complex schema.
emite offers intuitive HTML5 web-based dashboards and wallboards that anyone in the business can configure via “drag and drop” technology without extensive data analytics training. Users can create, edit and manipulate dashboards to ensure relevant information gets to the right people at the right time – in a format they can easily understand and use.
“We use emite for occupancy reporting, shrinkage reporting, dashboards, agent presence stats, switch presence stats, line of business reporting by site that helps us develop cost per call metrics.”
emite includes a KPI (Key Performance Indicator) management system, allowing users to build custom KPI’s that are relevant to their operations. Users no longer need to accept default KPI’s from software solutions. emite also allows users to create KPIs that span multiple data sources making the KPI’s even more relevant to their business.
emite offers a variety of alerting options including visual, audio, email, SMS, phone and Runbook. Runbook is a framework that enables a developer to build automated actions based on KPI thresholds being hit. Users can configure automated alerts on any measurable field or KPI that exists within their emite solution.
“It’s actually helped us get the visibility we needed, manage it in real time and also post-day and outlier management.”
Get in touch with our team to talk about reporting & analytics for your contact center.