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Industry Use Cases
Case Studies
CX Reporting: Avoiding Confusing & Misaligned Data in the Boardroom
June 13, 2023
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by Paige Montgomery
Removing Costly Data Silos from Contact Center Reporting
May 2, 2023
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by emite
Leveraging Customer Sentiment Analysis to Improve the Customer Experience
February 14, 2023
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by emite
A Global Pharma Story: Using CX Insights to Detect Business Trends
July 11, 2022
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by Nicholas Murphy
Leveraging CX Insights to Deliver Best in Class Member Experiences
June 5, 2022
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by Nicholas Murphy
MANAGING A HISTORICAL SURGE IN ONLINE SHOPPING TRAFFIC & CALL VOLUME SPIKES
April 27, 2022
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by Nicholas Murphy
Contact Center Data Slicing & Real-Time Reportability
January 20, 2022
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by Nicholas Murphy
How Data Reliability Improved Contact Center Performance For One Of The Busiest Utilities Providers In The U.S.
January 18, 2022
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by Nicholas Murphy
Visualising The End-to-End Customer Journey
January 18, 2022
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by Nicholas Murphy
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