Case Studies
CX Reporting: Avoiding Confusing & Misaligned Data in the Boardroom
This leading airline & leisure travel brand is using Emite to report on critical contact center performance across the enterprise
June 13, 2023/by Paige MontgomeryRemoving Costly Data Silos from Contact Center Reporting
Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.
May 2, 2023/by emiteLeveraging Customer Sentiment Analysis to Improve the Customer Experience
Learn how Emite is helping a large banking group leverage customer sentiment data to improve customer retention and revenue.
February 14, 2023/by emiteA Global Pharma Story: Using CX Insights to Detect Business Trends
Learn how emite leveraged custom attributes to detect business trends that helped this pharmaceutical leader to create actionable insights.
July 11, 2022/by Nicholas MurphyLeveraging CX Insights to Deliver Best in Class Member Experiences
How emite helped filter and make sense of extremely complex contact center data for a Fortune 500 healthcare provider.
June 5, 2022/by Nicholas MurphyMANAGING A HISTORICAL SURGE IN ONLINE SHOPPING TRAFFIC & CALL VOLUME SPIKES
How emite helped a major retailer manage a sudden and historical surge in contact center traffic volume.
April 27, 2022/by Nicholas MurphyContact Center Data Slicing & Real-Time Reportability
January 20, 2022/by Nicholas MurphyHow Data Reliability Improved Contact Center Performance For One Of The Busiest Utilities Providers In The U.S.
Fixing Costly Data Reliability Issues
January 18, 2022/by Nicholas MurphyVisualising The End-to-End Customer Journey
Learn how emite helped a major global financial services company track & analyse critical steps within the call flow process.
January 18, 2022/by Nicholas Murphy