State and local government contact center operations can comprise of many different technologies. emite pulls in data from multiple sources, eliminating the need to log on to multiple tools like Salesforce, Zendesk, Google Sheets, Excel, or CSVs when creating a holistic performance report.
- Spend less time creating reports and more time analyzing the data
- Quickly and easily analyze agent performance to help with agent training and agent churn
- See current support & ticket statuses to ensure you have the right number of agents staffed
- Unlock insights into critical KPIs to paint a better picture of overall contact center performance
This immediate access to actionable data provides the type of real-time insights that allow contact center managers to make informed decisions faster.