December 1, 2021 | 1pm – 2pm EST [Virtual]
How Leading Healthcare Companies are Implementing a Patient-First Approach to the Contact Center.
The last 18-months have turned patient services in healthcare on its head. An overnight shift to work from home, crushes of calls from patients and their families, ever increasing patient demand, and evolving business models are changing the face of patient interactions and creating a new landscape for healthcare providers where quality customer service and a focus on the customer experience are taking center stage.
During this panel, we will hear a brief state of the industry and learn about contact center industry trends from our guest speaker, Forrester Principal Analyst Max Ball.
Attendees will also learn:
During this event, attendees will have the opportunity to ask our panelists questions.
Register Now to Reserve Your Seat
Vice President, Americas
Director of Workforce
Managing Director, Healthcare