eMite Achieves Platinum Status in Genesys AppFoundry
eMite combines with Genesys Customer Experience Platform to give customers access to a world-class cloud contact center analytics solution
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eMite Named Finalist in the ARN Innovation Awards 2020
eMite was named a finalist in the 2020 ARN Innovation Awards, celebrating excellence in ICT.
AppFoundry Webinar
During this webinar, you’ll learn how getting the right data — in real time — improves your position in the market.
eMite Extends Worldwide Licensing Agreement with Telstra
eMite dashboard solution available through Telstra sales channels Sydney— November 2020 — eMite, a Prophecy International (ASX:PRO) subsidiary, has extended the company’s worldwide licensing deal with Telstra, which means continued access to eMite’s leading contact centre analytics and reporting tools for Telstra Corporation Limited (TLS) and Genesys™ customers. The extension of the long-standing partnership between […]
5 Ways to Solve the #1 Challenge for Contact Center Managers – Reporting
Recently, Genesys asked a large group of their customers to share the biggest challenges they face in running their contact centers today. More than 55% responded that reporting and analytics are the most significant challenges being faced by contact center managers. Why is that so important and why is it that reporting and analytics are […]
