CX Reporting: Avoiding Confusing & Misaligned Data in the Boardroom
This leading airline & leisure travel brand is using Emite to report on critical contact center performance across the enterprise
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Removing Costly Data Silos from Contact Center Reporting
Learn how Emite is helping a very large multinational corporation remove data silos from contact center reporting, enhance the performance of the contact center, and improve agent performance.
Leveraging Customer Sentiment Analysis to Improve the Customer Experience
Learn how Emite is helping a large banking group leverage customer sentiment data to improve customer retention and revenue.
Prophecy Signs Humana
Prophecy signs US health insurer Humana, the largest SaaS customer in the company’s history
Emite Achieves Platinum Status in Genesys AppFoundry
eMite combines with Genesys Customer Experience Platform to give customers access to a world-class cloud contact center analytics solution
Emite Named Finalist in the ARN Innovation Awards 2020
eMite was named a finalist in the 2020 ARN Innovation Awards, celebrating excellence in ICT.
AppFoundry Webinar
During this webinar, you’ll learn how getting the right data — in real time — improves your position in the market.
Emite Extends Worldwide Licensing Agreement with Telstra
eMite dashboard solution available through Telstra sales channels Sydney— November 2020 — eMite, a Prophecy International (ASX:PRO) subsidiary, has extended the company’s worldwide licensing deal with Telstra, which means continued access to eMite’s leading contact centre analytics and reporting tools for Telstra Corporation Limited (TLS) and Genesys™ customers. The extension of the long-standing partnership between […]
5 Ways to Solve the #1 Challenge for Contact Center Managers – Reporting
Recently, Genesys asked a large group of their customers to share the biggest challenges they face in running their contact centers today. More than 55% responded that reporting and analytics are the most significant challenges being faced by contact center managers. Why is that so important and why is it that reporting and analytics are […]
