WINNING TOGETHER IN 2023!
GENESYS + EMITE PLAYBOOK FOR WINNING DEALS & CREATING HAPPY CUSTOMERS
” The best partnerships aren’t dependent on a mere common goal but
on a shared path of equality, desire, and no small amount of passion. “
-Sarah MacLean
ABOUT PROPHECY
Prophecy International – a Stock Exchange-listed company is known internationally for innovative software.
We design & develop software and bring it to the world through our global business partner channels in each of our territories – in America, Europe, Middle East, Africa, and Asia/Pacific.
COPORATE HISTORY
ASX: PRO
Listed: 1998
International offices located in the Americas, EMEA, and APAC
OFFERINGS
Snare
Flexible, centralized log management
Emite
Leading cloud contact center analytics | Data Management Platform & Advanced Business Intelligence
OFFICES
Americas (AMER)
Asia/Pacific (APAC)
Europe/Middle East/Africa (EMEA)
(Y)OUR TEAM
The Team Helping Win
Genesys Deals Across the Globe
Genesys is our most valuable partner in the Emite ecosystem! Together, we have won millions of dollars in revenue, are helping some of the world’s leading brands bring their CX data to life, and creating better experiences for customers worldwide.
Together, we are discovering new and innovative ways to use CX data to help our joint customers grow revenue, improve customer, patient, fan experiences, and most importantly, help deliver business critical solutions to customers on (almost) every continent on the planet.
Together, we have been a part of critical solutions during a historic global health crisis, we’re behind the scenes at the World Cup, aiding in elections, supporting critical infrastructure, and helping to ensure customers are happy when sending a Valentine’s Day gift to a loved one during the biggest online shopping surge of the year.
And together, we can’t wait to do even more!!
OUR IDEAL CUSTOMER PROFILE
THIS IS WHERE WE WIN THE MOST WITH GENESYS
- Enterprise
- Commercial
- Mid-Market
- Migrating to Genesys Cloud (Cisco, Avaya, Engage, more)
- Large Complex Technology Infrastructures
- Healthcare
- Insurance
- Retail
- Finance
- Utilities
HELPING EARLY IN THE SALES CYCLE
WHEN TO BRING IN EMITE SO YOU CAN WIN DEALS?
By bringing in Emite early in the deal, we can help create custom demonstrations, sample reports and dashboards that will directly address specific customer pain points. Showing this early on in the sales cycle will show the customer the FULL experience and prevent having to up-sell later on.
HELPING YOU WIN DEALS
COMMON OBJECTIONS OR CHALLENGES
Compliance issues:
Organizations often have financial penalties specific to their industry & geography, which can be highly complex. Emite enables customers to easily create custom reporting, KPIs, visualizations and time slices to meet even the most
challenging regulatory reporting requirements.
A great example of this in the market: Emite is the`de facto’ reporting solution in Italy for Genesys and the Utilities sector, helping the team to secure new business and differentiate the Genesys Cloud platform from its competitors. Emite ensures Genesys Cloud customers meet ARERA compliance.
Legacy platform data loss:
Many organizations struggle to migrate to the cloud because of legacy data concerns. Emite’s global team are experts in CX data! The team has worked on hundreds of successful migration projects around the world and when you bring us in early, we can help to smooth this process and eradicate deal blockers. A great example of this in the market: We helped preserve years of legacy data for major global brands in the Travel and Automotive industries, easing concerns over migrating those key clients from legacy solutions to Genesys Cloud. This was a huge win for everyone!
Data sovereignty:
Some organizations may have legal or regulatory requirements that prevent them from storing certain types of data outside of their own physical jurisdiction. Emite follows the same hosting pattern as Genesys Cloud, ensuring that data is always in-region. For global customers, this is especially important across Europe & the Middle East, where hosting can be a challenge for the Genesys teams and can lead to lost revenue opportunities. How this helps you win: Emite can assist with locally hosted data pulled from Genesys Cloud instances located
anywhere!
Limited control:
Some organizations may feel more comfortable with having more control over the infrastructure, maintenance, and upgrades in an on-premise solution. They may feel their reporting needs will be bottlenecked or become expensive as they evolve over time.
With unparalleled support for fully customized, self-service reporting & data management, Emite enables you to present your data as a product. This ensures that departments feel in control of their own data and have the ability to react quickly and make business-critical decisions based on data they can trust.
How to use this to win deals: Many clients use Emite to help automate business processes by combining different data sources with the power of Genesys Cloud data
Together, Emite and Genesys Cloud provide the data and insights that help ensure that the contact center is seen as a value center versus a cost center.
Integration concerns:
Some organizations may have existing systems and software in place that they do not want to replace, which could make it difficult to integrate a cloud based contact center solution.
Emite enhances the agility of Genesys customers by easily integrating with any of the Genesys APIs and maximizing its value. Emite already integrates with many other sources to provide a complete picture of customer service data, which significantly enhances the business value of Genesys Cloud.
How this is helping Genesys win big?
Because of this capability, Emite has been instrumental in Genesys winning new business with BPOs and global manufacturing brands, which require more than the standard reporting available inside of the platform.
By adding Emite, you enable customers and their BI teams to easily take clean data into their own data warehouse, without separately licensable products.
” Together, Emite and Genesys Cloud provide the data and insights that help ensure that the contact center is seen as a value center versus a cost center. “
– Director, Workforce Management | American Pharmaceutical Company
Jonathan Boyd
Global Head of Product Strategy and Innovation/CoAuthor of DCMM / IT Quality Index / CBRM / BRM Trainer
WHERE EMITE IS HEADED
A note on the future of Emite from our Global Head of Product Strategy
Dear Partner,
I am thrilled to share with you the many successes Genesys and Emite have experienced globally thanks to the advanced capabilities of Emite and Genesys Cloud when combined into a single powerful solution. From the BPO sector to health, finance, and utilities, the Genesys team have been able to accelerate revenue opportunity and satisfy more requirements when compared to their competitors, while also reducing objections to cloud migration using Emite as the reporting and data insights partner of choice. Together we have developed a class-leading CcaaS and CX analytics platform that promotes the contact center as a key driver of business value and successful transformation for our mutual customers.
One of the key areas where Emite has made a significant impact is in regulatory compliance and complex reporting needs for enterprise customers. With Emite’s ability to provide self-service visualization, BI integration, and cover all Genesys APIs, the Genesys team has been able to make their cloud data more valuable to clients and easier to use.
Emite’s advanced capabilities have allowed Genesys Cloud Customers to gain valuable insights, improve their overall service offerings, and meet the complex regulatory and reporting requirements of the healthcare sector.
In addition to the successes we have already shared, I am even MORE excited about the future of Emite. Our strategic road map for 2023 includes a complete UI refresh, which will enhance the user experience and make it even easier for Genesys customers to access and utilize our capabilities. We are also introducing enhanced speech-to-text capabilities to support you in comparison to competitive products, new conversational UI, and soon-to-be-released IPaaS agile integrations. These new features will allow for even more flexibility and customization for our mutual customers.
One of the most exciting developments on the horizon is the introduction of machine learning (ML) to Emite. With the Emite ML lab, we will be able to support our customers into the future with ubiquitous CX, which will allow for even more personalization and automation of customer interactions and will enhance the CcaaS platform’s already considerable capabilities. This will be a game changer for the customer service industry, and we are thrilled to be at the forefront of this technology!
Overall, I am extremely proud of the achievements we have delivered together with Genesys and the impact that Emite has had on your business. I am confident that our continued innovation and development will lead to even more success in the future. I am honored to be leading such a talented and dedicated team who are always on hand to support you and I look forward to working with all of you throughout 2023 and beyond.
Also, our scalable architecture ensures that your integrations can grow with your business without over-encumbering the business financially. With real-time data syncing and error notifications, you’ll always have visibility into the health of your Data integrations and organization.
Contact us today to see how it can transform your Data integration processes!
CONTACT US TODAY!
