Unlocking the Power of Cloud-Based Contact Center Solutions: Overcoming Challenges in Migration

Author: Jonathan Boyd, Global Head of emite Product Strategy & Innovation

As a head of product for emite CX analytics, I regularly have discussions with customers across varying stages of their maturity in data management and extracting business value. However, a common theme arises around which tools or models are providing the best results.

In this article, I want to delve deeper into the challenges faced by businesses when migrating their on-premise contact center platforms to cloud-based solutions. This transition holds immense potential for organizations seeking enhanced flexibility, cost savings, and improved customer experiences. However, it is not without its hurdles. Let’s explore these challenges and present a compelling alternative that ensures a seamless migration while maximizing benefits.