The telecommunications industry requires a uniquely high level of customer service to stay competitive in the market. Telco customers are also very savvy, using mobile apps, video, voice, SMS, and web chat features to communicate with their provider. This means the demand for enterprise-grade tools to help report on contact center performance and customer happiness is greater than ever.
Telecommunications companies make it compelling to switch to their service vs a competitor, so keeping customers happy throughout the entire customer lifecycle is critical. emite’s unmatched ability to pull data in from multiple sources and channels will help your contact center team analyze performance across all of these channels and turn that data into business critical insights.