Enterprise analytics and integration — cloud-native on AWS, connected to every cloud.
Built with AWS. Co-sold with AWS. Ready for CCaaS modernization and enterprise transformation.
emite is an AWS ISV Accelerate Partner, directly aligned with AWS Field Sellers for co-sell support and customer transformation programs.
Our engagement model includes:
This partnership accelerates:
1. Turn your AWS contact center into a strategic asset
2. Faster time to value with AWS-native deployment
3. Enterprise-grade security and compliance
Running on AWS is only part of the story — emite is built for customers in highly regulated industries.
4. Unified data for analytics, automation and AI
AWS and emite jointly highlight several reasons customers adopt CX Intelligence by emite with Amazon Connect:
Is emite available on AWS Marketplace?
Yes. emite is available as emite Advanced CX Analytics (public) on AWS Marketplace, making procurement fast, secure, and aligned to your existing AWS commercial agreements.
Does emite integrate directly with Amazon Connect?
Absolutely. emite is an Amazon Connect Technology Partner and integrates natively with Amazon Connect to deliver real-time, historical, and omnichannel analytics — including Contact Lens sentiment, queue performance, agent metrics, and journey insights.
What AWS services does emite support?
In addition to Amazon Connect, emite’s platform integrates with and leverages services such as Amazon Kinesis, Amazon S3, Amazon EventBridge, AWS Lambda, and Amazon OpenSearch Service, depending on your architecture and use case.
Can emite combine my AWS contact center data with other business systems?
Yes. emite’s Advanced iPaaS can integrate data from CRM, ticketing, workforce management, ERP, billing, and custom APIs — allowing you to unify AWS data with third-party and on-prem systems in a single analytics layer.
Is emite certified for security and compliance?
Yes. emite, Snare, and Prophecy International are certified under ISO/IEC 27001:2022 and emite is SOC 2 Type 2 audited — giving AWS customers confidence in secure cloud operations and regulated workloads.
How quickly can we deploy emite on AWS?
Many customers are operational in days using our existing integration, KPI and dashboard templates.
Does emite support real-time analytics for Amazon Connect?
Yes. emite delivers both real-time and historical analytics for Amazon Connect, providing operational dashboards, alerts, SLA monitoring, agent performance, sentiment analysis, and cross-channel insights.
Can we use emite’s analytics for automation or AI initiatives?
Yes. emite provides a unified, governed data layer that can feed your automation workflows, AI models, and event-driven architecture — making it easier to build intelligent operations on AWS.
Does emite support hybrid or multi-cloud environments?
Yes. While emite is hosted on AWS, it can ingest, transform, and analyze data from Azure, GCP and third-party SaaS platforms — ensuring full visibility even in hybrid ecosystems.
What support options are available?
AWS customers receive full access to emite’s global support team, including implementation specialists, analytics experts, and ongoing technical support. Premium service tiers are also available.
Is emite only for CX and Amazon Connect analytics?
No. emite enables enterprise-wide performance intelligence across business functions. We work with Genesys, Zendesk, TalkDesk, ServiceNow, Nice, Salesforce, Sendbird, Calabrio and anything else with an API or stream.