Real-time dashboards and advanced analytics solution provider wins prestigious award from industry-leading Genesys Customer Experience (CX) Platform
Sydney – June 7, 2018 – eMite Pty Ltd, a wholly-owned subsidiary of Prophecy International Holdings Limited (ASX:PRO) has been recognized for their exceptional partnership with Genesys by being awarded AppFoundry Partner of the Year (Purecloud).
Advanced Analytics for Genesys by eMite is an extensive, dynamic and affordable solution that delivers real time insight for CX (Customer Experience) Intelligence and is available on the Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions.
PureCloud by Genesys a unified, all-in-one customer engagement and employee collaboration platform that is easy to use and quick to deploy. A true cloud offering, PureCloud is flexible, open, feature-rich, and built for rapid innovation.
AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.
eMite was presented with the prestigious award in May at the annual CX18 event in Nashville, Tenessee presented by Genesys, the global leader in omnichannel customer experience and contact center solutions. CX18 brings together the leading minds and technologies responsible for advancing the customer experience industry today.
“We were thrilled to receive this award from Genesys at their annual CX18 event. Our strong partnership with Genesys has grown year on year and is reflected by the number of customers who have improved their contact center and business performance through eMite Advanced Analytics for PureCloud by Genesys,” said CEO Brad Thomas. “As an early adopter of the Appfoundry platform, we were also excited to showcase for the first time our newest solutions for Pure Connect and Pure Engage by Genesys at the event. We have now signed nearly 100 customers representing more than 7000 contact centre seats onto the Advanced Analytics solution for Genesys and also now have Genesys partners in Europe, Asia and North America all selling the solution”
eMite is a subsidiary of ASX listed Prophecy International (Holdings Limited ASX: PRO). The eMite operational intelligence platform combines analytics, correlation, capacity, and performance, availability, and SLA management into a single, out of the box solution to provide customers with real time insight. For more information visit https://emite.com/. Or visit eMite on the new Appfoundry marketplace at eMite Genesys Appfoundry
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