Contact Center Connectors
Pull All of Your Contact Center Data Into One Single, Real-Time Dashboard
One of the biggest challenges in contact center reporting is the ability to manage multiple data sources while also having a holistic understanding of how your contact center is performing both historically and in real time—especially if you have a large, complex contact center ecosystem.
Having to log into multiple reporting tools is time-consuming and creates inefficient data-silos. On top of that, it is a nearly impossible task to make sense of, organize, and present the data to the c-suite in a way that tells the full story of your contact center’s performance.
The solution? Adding Emite to your contact center tech stack.
Your Most Important Contact Center KPIs in One Place
No more trying to navigate multiple analytics tools to track how your contact center is performing. With Emite connectors, you can pull all of your business’ performance data into one place so you can spend less time checking data from multiple sources and trying to create complex reports to make sense of the data.
Emite Connectors Integrate with Leading Contact Center Platforms
Emite Salesforce Connector
By leveraging Salesforce data alongside your company’s other contact centre reporting platforms, Emite empowers your team to increase employee satisfaction and provide excellent customer experiences without an IT bottleneck.
- Visualize KPI’s specific to the unique needs of your business and goals
- Make Salesforce reporting easy
- Increase levels of productivity
- Improve operational efficiency
Emite Zendesk Connector
With the Zendesk connector for Emite, you can pull your most important customer service and support data directly into the Emite dashboard, making it easy to track and analyze the KPIs that matter the most to your contact center.
- Manage your team with superior insights
- Shed your data silos and get all your data in one place – for better visibility
- Continuous knowledge of relevant contact center performance
- Views on customer experience and NPS scores
- Critical insights into trends
- Determine who needs more coaching
Emite Connectors
Emite integrates with over 80 different platforms
AppDynamics
Amazon Connect
Amazon Kinesis
Amazon Firehose
Amazon Contact Lens
Amazon Event Search
ArcsightV2
Avaya Aura CMS
Call Journey
CAWily
Cherwell
Cisco
CloudWatch
Cognos
CommandLine extractor
CommVault
ConCloudWatchAWS
CSV Adapter
Email adapter
EmiteCorrelationDiscovery
Excel Adapter
Genesys Extractor
Genesys Group Extractor
Genesys Cloud
Gomez
GoogleAnalytics
GPO Adapter
Heat
HierarchyBuilder
HPBAC
Http
HyperV
IBMITM
IBMTADDM
Informix DB adapter
ININCIC PureConnect SQL
ININCIC PureConnect ICWS
ININPureCloud
JIRA Adapter
KDB
LDAP
Mail.AttachmentCollector
MetricZScore
Microsoft WSUS Adapter
MsSql extractor
MySQL extractor
Nagios extractor
NMON extractor
OptusBackup
Oracle
Office 365 (O365)
PureConnect
PureEngage
PingOne (Cloud)
PingFederate (On-Prem)
Plantronics
Prtg
Q-Flow
Rancid
Rest
S3 Bucket (AWS)
Salesforce
SCOM2007
SCOM2012
ServiceNow
Snare
Splunk
SQL Adapter
SSLServer
Stix Adapter
Syslog ***
Teamwork Adapter
TestPlatformAdapter
TFS
VMWare
VSM
WebSphere
WMI
WSUS
Zendesk Chat
Zendesk Sell
Zendesk Support
Emite Connectors for Salesforce, Zendesk, & more
With the Emite connectors, you can pull your most important third-party data from Salesforce, Zendesk , Excel/Google Sheets, CSVs, and more directly into the Emite dashboard. Track the KPIs that matter the most to your contact center, right beside your Amazon Connect, Genesys, or Avaya data.
Ready to Talk About Emite Connectors?
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